Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 338629 Views
  • 2 replies
  • 2 kudos

Resolved! Pay monthly

I got a text message from this number: +447935051354O2:We are unable to process your latest bill. In order to avoid disconnection, Update your o2 account billing via o2-net.work-monthly-ref006.co.uk/billO2...The link takes me to fill in all my detail...

Nadia by Level 1: Joiner
  • 4952 Views
  • 8 replies
  • 0 kudos

Resolved! Bank statement Ref:

Hello, I recently paid 02 a one off payment to settle an account early but am struggling to identify the payment from my bank. could this be it : POS - 4658 26AUG19 , OOP3G1487QFZY , 2079775201 GB - 58.93 Thanks

Call cut off

Is anyone else having calls cut off after 15 minutes.

Grant1 by Level 1: Joiner
  • 5007 Views
  • 6 replies
  • 1 kudos

Annual device%20plan%20statement%20looks%20wr

My statement has just arrived and the mobile number at the top isn’t mine. Also the indicated monthly payment amounts are wrong! Do I have someone else’s statement?

JMM by Level 1: Joiner
  • 1883 Views
  • 4 replies
  • 0 kudos

Resolved! email scam or not

I received an email from Marjo. I asked '02 Chat' if it were a scam. They said it was and not to click on anything and to delete it and send a screen shot to the community forum. So I have attached it.

02.GIF
zaffy by Level 1: Joiner
  • 6488 Views
  • 18 replies
  • 0 kudos

Resolved! first bill

My first bill is not pro-rata, but I was charged the full amount, though on the bill it is written for the period "until 1 December". Is there an explanation for this?

gedeon by Level 1: Joiner
  • 2830 Views
  • 5 replies
  • 0 kudos

Resolved! Upgrade - Sim Swap Problem

Received my upgrade phone from Mobile Phones Direct yesterday. Followed the directions on the new sim rather than the instructions from MPD - which means that I did a sim-swap rather than waiting for the service to come on-line by itself. This appear...

AJMacKay by Level 1: Joiner
  • 5440 Views
  • 13 replies
  • 0 kudos

Resolved! Samsung Galaxy S10 with free Galaxy Watch Active

Why am I still waiting for my reward of a free Galaxy Watch after 68 days since my application for it was approved? I have contacted the promotions company online, email & also phone calls and yesterday I eventually received a tracking number which I...

WMJEC10 by Level 1: Joiner
  • 3726 Views
  • 6 replies
  • 0 kudos

Resolved! how do i disable my phone

my phone iphone 5 got disabeled and i cant get onto it to put code in as screen got damaged then went ok nbut when going to put my code it ,i could not access my last no of the code because of the screen ,im over seas and my head is done in ,iv tried...

1967 by Level 1: Joiner
  • 2026 Views
  • 3 replies
  • 0 kudos