Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Barred Phone - Dreadful Customer Service

Any help appreciated. Barred phone as I had left in a shop - lucky gir me phone had been handed in and so asked to be unbarred. This was over the weekend 3/4th August. Despite repeat guru chats, visiting O2 shops and speaking to customer services bar...

Resolved! Security

How do I update and change my security questions?

Resolved! Can I sell my contract phone (o2, iPhone XR)

Hi, I just got my upgrade on my o2 contract, I got a big discount on the handset (the reason why I took it), but I am currently using my o2 sim in my work phone (iPhone XS), so I don’t really need a second device. Can I sell this on, on eBay or to CE...

Calling Spain to a UK number in Indonesia - included?

My UK data, minutes and texts are all included in Spain.My partner and his 3 mobile UK phone are in Indonesia, where his data, minutes and texts also work.Can we call eachother within our allowance? Or will we get charged?

Resolved! Text messages after migration from TalkTalk

Since migrating my mobile from TalkTalk some months ago, I get a text message very morning telling me my SIM card has been changed. They are apparently from my landline which is still with TalkTalk, so I've contacted them and they have no idea about ...

Resolved! This site can't be reached

Since this morning (12th August), some sites that i have tried to access on through my mobile data have come up with "This site can't be reached", however it will work if i try to go on them through my wifi. When i click on "Details" on the error pag...

Resolved! Call signal dropping out everywhere

Hi sorry if this has been asked before but I can't seem to find an answer.Over the past 3 months the signal strength for calls on all 3 contract mobiles our family has, has been dropping. We can be in our home (always had good signal here), driving t...

Resolved! Lost phone

Hi. The phone I've got o contact for a family member has lost the phone. I'd like to put a block on the phone please. How do I go about it please

Unlogging from other devices

I want to make sure after changing my password I’m I logged from other devices

Resolved! Unable to claim the free gift

Bought a new iPhone and got a leaflet through with the code to claim the free gift.I’ve been trying for 2 days straight now.. I can fill in all the details but can’t submit it. Keep saying “ session might have timed out, try again”What’s the point of...

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