Customer service lied

[Daria]

After 24 month contract I have decided to stay with O2 and switch to Pay Monthly. I have called customer service and I said that there is more competitive price with different provider and the customer assistant said he can make a discount so we agreed on 20GB for £16 (initially 20GB for £18), however when I checked on my phone it says my current tarif is 20GB £18. 

[Cleoriff · Accepted solution]

Hi @Daria 

You may have a discount if you check My O2 Guide: Where is my discount or Extra Data? 

If you don't see it there then you have to contact customer services Guide: How to find help & contact O2 and tell them what you were promised

Hope that helps and welcome to the forum.

[gmarkj]

It might be that there is a discount being applied, rather than a reduced tariff.
Have a look at the below guide which tells you where it might be. If there is nothing there then you will need to contact customer services again I'm afraid...
https://community.o2.co.uk/t5/How-to-Guides/Where-is-my-discount-or-Extra-Data/ba-p/1075493

[MI5]

@Daria 

It will always quote the full price as the discount has an expiry date. 

The discount will be shown as a bolt on which will also give the date it expires. 

[Charlieboyoo]

I completely understand wat your saying,it can be misleading but when you go into your account you should be able to see a bolt on with the discount.hope that helps you.

[Daria]

@MI5 That's correct, I have a discount as a bolt on.

Thank you all for your help!

[Cleoriff]

That's fine @Daria 

[MI5]

Glad you're sorted