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Account issues

MrRichAllen1976
Level 1: Joiner
  • 18 Posts
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Registered:

About 2 and half months ago I signed up for a Samsung Galaxy Smart Watch 5 on an O2 contract, got Home with it, couldn't get it to work so I took it back the next day, even the guy in the shop (Meadowhall) couldn't get it to work so I cancelled the contract (within the 14 day cooling off period) and asked if they'd got a better Watch on  a cheaper contract that actually worked, and they got a Samsung Galaxy Watch 6 for me (white one)

 

However, following contract emails on my Gmail account this afternoon, it appears they're still billing me for 3 different contracts! Because I have my current phone (Google Pixel 7, on which I'm paying off the device plan till towards the end of April 2026) and my current Samsung Watch which I've had since towards the end of August.

 

As mentioned I cancelled the first one so why are they still charging me for 3 contracts when I've only got 2 going?

 

 

Eh?

 

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MI5
Level 94: Supreme
  • 150187 Posts
  • 641 Topics
  • 28605 Solutions
Registered:

@MrRichAllen1976 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 150187 Posts
  • 641 Topics
  • 28605 Solutions
Registered:

@MrRichAllen1976 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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