I just placed an order for 24 sim pay monthly plan, doesn't appear on my account

[Amystitch]

I just placed an order for 24 sim pay monthly plan, doesn't appear on my02 account i'm quite anxious now that something has gone wrong. I've also not received the confirmation email, but i have the pdf of the order confirmation so i'm confused.

couple of additional questions. I'm switching provider. when i receive the sim can i decide to switch on a specific day (trying to line up billings)

[MI5 · Accepted solution]

@Amystitch 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you - on Facebook (https://o2uk.co/O2CFB) , X (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

Yes, you can choose the day your number ports when you speak to O2.

Guide: Migration & porting into O2