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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237397 Views
  • 2 replies
  • 2 kudos

Undelivered Phone

DPD have sent a phone they couldn’t deliver to me. What happens now?

PT62 by • Level 1: Joiner
  • 65 Views
  • 1 replies
  • 0 kudos

New sim not activating

Bought a new phone and new physical sim card, opted to keep old number. Old sim was with O2 ( well virgin which was then taken over by O2). Now inserted both old and new sim card into the new phone , selected the activate sim card option online hours...

Cath6 by • Level 1: Joiner
  • 120 Views
  • 1 replies
  • 0 kudos

IP address

Our location software recognises Internet Protocol addresses (IP addresses) that are used by UK-based Internet Service Providers (ISPs). If your ISP has not registered your IP address as being situated in the UK or Isle of Man, we must assume that yo...

Activation code

Keep requesting code to log in to My O2 but it never arrives

Millen123 by • Level 1: Joiner
  • 97 Views
  • 2 replies
  • 0 kudos

Incorrect missed payments

Hello,id like to query 4 missed payments for September and October? My credit score has dropped on both September and October due to 4 missed payments to O2 during these months, however I’ve checked my account and these have gone out via direct debit...

Nicky5432 by • Level 1: Joiner
  • 134 Views
  • 2 replies
  • 0 kudos

Resolved! Spend cap complaint.

I’ve just got my most recent bill and have been charged for o2 travel whilst abroad out of the eurozone. I thought that by having a spend cap implicated across all my devices that this would not have happened … any advice please?

Jj1712 by • Level 1: Joiner
  • 187 Views
  • 3 replies
  • 0 kudos

2x £6 O2 travel on

Hi, My latest bill has 2x 02 travel charges (total £12) and no details of when or why I incurred these. Please advise...? Cheers,Helen

Resolved! Rolling plan

Hi I have just tried to renew my rolling plan however it has topped up the balance and not the actual plan. please may you help me switch the balance to the e rolling plan please. thank you

Dv8leon by • Level 1: Joiner
  • 171 Views
  • 3 replies
  • 0 kudos
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