Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

I need urgent help

I need a invoice for all the monthly data charges received. The billing page is so bad on this platform I cannot access anything. All it shows me is my device plan not the data charge on top of it as well

Resolved! When does my contract expire

Just looking to know when my contract expires

Resolved! Cancel data sim card

Can you please help me cancel my data simcard that i got in 2017 as i dont live in the UK anymore??

O2 switch up - o2 not closing my account and therefore being charged for two devices!

Hi, I have tried on numerous occasions, speaking to o2 on the phone, live chat and emailing switch up however to no success. I received notification from o2 switch up that my phone has been received and passed their checks on 16th November. My accoun...

Resolved! Name on account changed without my permission

For a bit of background, my wife and I separated in August, I agreed to take the O2 account on as it was in my name (migrated over from Virgin Media). I had allowed one of the contracts to lapse as I couldn't afford it at this time but still had thre...

Resolved! Cancel contracts

I am moving to Australia and want to cancel contracts as moving to an Australian sim. I do not want to keep phone numbers. It can be deactivated on 3rd December.

Not co showing credit on my bill

I have a 10 credit on my bill but it’s not showing anything

Resolved! Cancel contract

Hello I would like to cancel my pay monthly SIM , it was part of virgin package and I've cancel my virgin also , so just wanted to make sure this was cancelled too.

Change payment date

Hi, I would like to change my billing date please. Thank you

Resolved! Stolen phone

Hi my wife's phone has been stolen. Her number is ************* Please can a block be put on her sim please? [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

O2

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