Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Order

I order 2 SIM cards order number is ********* could you let me know if it’s out on delivery

Can't login to O2

Hi I can't login. Put my username and password in correctly. Then it tries to send a verification code to a sim I no longer have.

Payment not working

I’ve tried to pay to renew rolling plan, the payment is authorised by my bank but says to try again/ try a different card, I’ve tried every card multiple times and won’t work,it almost never goes through first attempt but how can I pay? My internet i...

Phone not connecting to signal

Good morning, I’ve had my SIM card for now a month and everything was working well. I flew to Mexico where I still am and where my SIM card works and I’ve been using it for couple of weeks with no issue at all. For the last 5 days my phone disconnect...

Resolved! Unable to log in in the app

Hi, I do currently live abroad and lost my sim so I'm unable to log in in the app as for security reasons they send the security number on the phone number.Is there any way to authenticate in any other way? Obviosly my log in details are correct but ...

Awful Treatment of Military Personnel

I have been a loyal 02 customer for over 10 years and took out a new contract in June 2022 in preparation of moving to Cyprus with my husband as part of a Military posting. We are living in Cyprus with the British Armed Forces until August 2024, and ...

Sim free

Hi

Resolved! SIM card deactivation scam?

My wife is on a pay monthly account and she has started getting calls from a Blackburn, Lancashire number from someone of overseas nationality claiming to be from O2, stating that her SIM card will be deactivated and they need to send her a new one,t...

Resolved! pay my bill

Hi my services are disconnected and i need to pay my bill

Fraud - charge to Mobile

I have had four phone calls with O2 about a fraudulent charge to mobile (after phone was stolen). Today I called and the customer service agent hung up on me (after placing me on hold for 15 minutes because I requested to speak to her manager). I was...

O2

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