Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! Direct debit

I no I set up a DD for my phone and I get paid on the 10 it will go out on the 11 I think

Pipstop78 by Level 3: Thinker
  • 1 replies
  • 0 kudos

Resolved! Bill

Hi. I’ve received a text to say I’ve used 80% of my data. When on my app I’ve still got 15.6 left if my 20 g. Can you explain please?

Resolved! Change of sim.

I bought a new phone on upgrade so kept my number, went from 4g to 5g. I put a new sim card in, went to settings and loaded everything. This was Thursday. This morning, Saturday, i checked and no network connection. I took it to an o2 store who check...

Jennie7 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Lost SIM Card

Hi, my father has lost his mobile phone, which has an O2 SIM card in it (pay monthly, SIM-only contract). How can he obtain a replacement SIM? Thanks Alan

Anonymous by Not applicable
  • 5 replies
  • 0 kudos

Wi fi calling

Hi, I know this has been discussed before but after trying all the previous advice can anyone suggest anything else? My wi fi calling has disappeared from my Samsung A70. It's not in the settings anymore but does intermittently come back but then dis...

Elly62 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Wifi and 4G Calling on Samsung Galaxy S10

Hi, I have a Samsung Galaxy S10. It was an unlocked purchase, not from O2. I cannot get Wifi and 4G Calling setup. This is aggravating as it is the specific reason I switched having complained to my previous supplier. My 3g signal in my home is truly...

Anonymous by Not applicable
  • 32 replies
  • 0 kudos

Resolved! My contract

First off please get my name correct, which I have asked you to do on several occasions It is YVONNE [personal details] . I bought a £10.00 monthly sim. The first payment was taken from my bank account on 22 July 2021. I thought that covered everythi...

Olivemyra by Level 1: Joiner
  • 1 replies
  • 0 kudos

Direct debit

Hi could you please set up a direct debit on my account

Chris75 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Sim only

I would like to purchase a sim to put in an old phone. The £10 sim only comes with a phone ? I just want a SIM card ?

KP10 by Level 1: Joiner
  • 3 replies
  • 0 kudos