I've paid half my bill- will that allow me access to my phone again?

[Anonymous]

I'm on pay monthly- and currently I've had many bills to pay. My bill which is usually £33-34. But after 2 months of no payment is now £66. I've paid £35 because that's all I can spare. But I was just wondering will my phone be turned back on, as in I can make calls and texts? Also it doesn't say I have paid half yet so I'm worried it's not gone through! What should I do?

[Anonymous]

Hi,

Speak to O2 on 202 from an o2 powered phone or From a landline 0844 809 0202 5p / min now before they do take any further action and apply any late payment fee's.

If you dont soon they could eventually sell your debt and ask debt collectors to chase payment which will affect your credit rating. Thats the worst case scenario.

Another option is Live Chat http://www.o2.co.uk/mobile/contactus

[MI5]

No, the block will remain until the whole bill is paid off plus a reconnection fee, I'm afraid.

[Anonymous]

Thank you. I've now paid my bill, but the reconnection charge hasn't come up and I don't know where to pay it? Any ideas?

[Anonymous]

Are your services now turned back on.

Their May not be a re connection charge levied this time.

Ring O2 on 202 for account assistance is probably the best avenue to take.

[MI5]

Once you have settled the bill you'll need to contact cs to reactivate your account. This can take upto 24 hours. They will advise if there is anything else you need to do.

[Anonymous · Accepted solution]

The reconnection fee only comes into play if you have been disconnected from the network. If your account is simply restricted then there is no fee.

If your account is still restricted after paying your bill then you'll need to call customer services to remove any bars from the account.

[Leah8504]

I have paid my bill but can't make calls

[MI5]

@Leah8504 

It can take up to 48 hours to reconnect all services, might be longer over a weekend.

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Consider setting up a direct debit to avoid future issues.

All details here Guide: How to Pay Your Bill (Airtime & Device Plans) 

Guide: A Guide to Skype if needed

[Enlli]

@Leah8504 You will need to contact O2. As a customer to customer Community we can't help with reconnection

Guide: How to find help & contact O2