Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Return timeframe

Please can someone help. I have tried live chat, twitter and calling and I’m getting no where. I returned my handset as I wasn’t happy with it, riyal mail have confirmed it was delivered and I have sent proof however the system is still not updating....

14 day cooling off period for new sim contract ...HELP please

Hi. I have been a customer of o2 for 20 years, with 6 lines for myself and my family on contract. This morning i have paid off the remining device plans on 4 devices and switched onto 4 new sim only contracts (30g for £20.99 for 24 months). Within 5 ...

Talk to an advisor

According to my account on line my contract is due for renewal 3 May 2024. Does this mean I can change to another supplier without penalty.

hi how do i get an apple watch contract - i already have the watch

hi how do i get an apple watch contract - i already have the watch. - just spent 2 hours with the O2 bot - no joy

Esim to SIM

Recently I approved a new contract for eSIM but I want come back to normal sim

Voucher expiring

I received an email telling me my voucher NCB3S05867 was due to expire i don't know what this voucher is can you please tell me

Xbox

I was wondering if anyone can help. I’m trying to buy an Xbox game using and billing it to my phone contract but it’s not allowing it to be authorised. I’ve increased my cap limit but still not working.

Broken camera and flashlight

Both my camera and flashlight have stopped working. My phone also gets really hot both when it’s being used and when it’s not.

O2 SWITCH UP (2ND PROBLEM WITH THIS)

Hello all, I have done another switch up and have sent the phone back in the post on the 16th of September. I have the tracking receipt and number as it was arranged by o2. I have looked online at the progress of the delivery and it says its been at ...

No network

I've recently ordered a smart watch to attach to my account but 02 seem to have disarmed my phone as I've no network for calls and texts. DPD tried to deliver my phone but, since I've no network I didn't receive it, I also can't call them.. HELP!!!@

O2

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