Last month free extra charge?

[Paul820]

My free Amazon prime extra ended on the 17th October and my last bill date was the 8th October. O2 charged £8.99 to my account and refunded £3.19 for the remaining free days of the extra but I'm wondering why my prime membership has still ended? On my bill it has a charge for up to the 7th November for prime, I have paid £5.80 for nothing?

 

[Bambino]

@Paul820 You'll need to speak to customer service: How to find help & contact O2: A Guide - O2 Community

[Paul820]

Thank you. I am onto the 4th CS rep and every single one of them doesn't have a clue. Wish me luck as I keep trying 😂

[Oxonian]

I wonder @Paul820 whether your luck might change if you contact O2 via social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and have a good reputation for solving customer problems. 

Anyway, good luck ! 👍