Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Applied for a contract

I have paid the reserve fee of £30 and it’s said I ain’t eligible for the contract. When will I receive the £30 back

Resolved! Phone stolen

My phone was stolen yesterday, I have a replacement phone, but need a new SIM card

Multisave

How do I set up monthly save

Billed - although I’m on temporary phone

Hi, I’ve had letters from debt collectors about my phone bill which I’m furious about. I’ve been with O2 for over 15 years and have hardly EVER received anything in ways of perks or compensation but here we are. I lost my phone in April and since hav...

Resolved! phone calls made

Morning!Can you please tell me how to see my recent phone calls... the ones later than on my last bill.

Resolved! Change payment date

Hi, id like to change the date my payment is taken each month please. thanks,lauren

Resolved! e-sim

I need an e-sim

Accounts

Hello, My contract with O2 ended and was automatically extended with a larger amount. At the beginning of August, I was at a point in the city center and chose the cheaper option, about 20 pounds a month every 30 days. The lady at the point changed e...

Upgrading my O2 account with a new O2 contract

I'm trying to upgrade my pay monthly but its cheaper to buy a new contract. I'm in the process of trying to fill out the form to buy new contract. I want to keep my existing number do I put Yes or No to "would you like us to cancel your old contract ...

Adding insurance

Hi how do I add insurance to my mobile phone.

O2

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