Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Current bill

Hello I have a current bill of £107 and I will not be able to pay it until 18/02/22 as that is when I get paid thank you for listening

Resolved! Roaming in Swiss under Pay Monthly Sim

How do I know if I have to pay 4p per MB in Switzerland? I am confused as "European zone" includes Switzerland, and the bundle is "Roam Free". After I signed in MyO2 app, I saw 4p/MB is needed for roaming in Switzerland, in the active "O2 travel opt ...

HenryN by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Phone bill

I have paid all my bills but for some reason keeps saying I didn’t and because of that is not letting me call or do anything, why could be the reason ?

Gislaine by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Downgrade moving abroad

Helloi have moved to Australia and I would very much like to keep my number active as I’ve had it for 22 years and I assume the best way is downgrade to PAYG. I don’t want to pay monthly as I will be shortly signing a new contract in Oz. can you help...

Youngmoth by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Order review

Hi, I placed an order on Wednesday for a pay monthly phone however it said the order was being reviewed and would take 24 hours, nearly 6 days later I have heard absolutely nothing! My upfront payment is still pending in the bank! What is going on?!

Fathero by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Data

Hi there I phones earlier today add a one off 1GB of data and it still hasn’t been added to the phone number xxxxxxxxxxx can you help? [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Anonymous by Not applicable
  • 1 replies
  • 0 kudos

Resolved! Bill payment

I have an outstanding bill I would like to try and discuss about moving the payment date up until my next wage

Resolved! Volt benefits

Just bought a 12 month sim and waiting for my data boost.. how long does it take. I am already with virgin media