Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Roaming not working

Anyone able to access any Roaming in France. Friends on EE and Vodafone working great but O2 despite strong signal is dead with has zero data all week. Apple Watch not working either though this probably not be included in contract because O2

Resolved! sim

need pin for my sim to unlock on new phone but my phone I had the sim in display has stopped working so can't get pin from it.

Resolved! Stuck at credit check

Hi all ive placed an order for 12month sim only plan on April 11th. Heard nothing about progress of my order. Contacted o2 chat and they told me it’s in credit check and to expect update in 24/ hrs. I don’t get any communication or get contact by cre...

Resolved! Payment of bill

I want to pay my bill as I've been out of town in a while

False Credit score

I am applying for a mortgage and currently having issues based on a bad credit score, despite my credit score actually being faultless. however, O2 have created an account in my name in error and have put incorrect invoices on it. I used a pre-paid p...

Resolved! Think I'm being scamed

Had a number calling me pestering me then they asked me to put a password in my phone which i did they said they were merging 02 and virgin media I'm worried to death I'm being ripped of am i?

Resolved! Bereavement

Hello, I want to cancel contract on (REMOVED) as person is deceased. He died on 13th August 2022 but you would not allow me to cancel the contract at that time. I have been paying for a phone that is not used since then

Resolved! Payment

Hi can you help me please

Resolved! esim

HI I wanted to change my sim for an e-sim and keep the same number

Resolved! calls to Austria

Do i have to pay to make a call to austria and if so how much is it?

O2

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