Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Data not connecting in Prague / Czechia

The details.. Huawei P30 Pro, esim. For info - as soon as i landed in Prague I received the standard roaming text from O2 welcoming my to the Czech Republic. However I haven't been able to connect to data at all. I've restarted my phone. I've powered...

Resolved! Leaving 02

Monthly contractMy Bill is apparently due tomorrowi requested a PAC code but i won't be able to use it for 2 daysWill i be charged a whole month for a day or so's 'useage'?Is there anything else i need to do to cancel?[i didn't know my bill was going...

Resolved! International calling

I am currently in Cyprus but when I arrived I had a message telling me I need the region 3 bolt on for use outside of Europe. I was told my texts etc would be a minimum of £3.91 per minute. Cyprus is in Europe so why do I need to pay for the region 3...

Airtime

Hi think I bought extra airtime by mistake

Resolved! cancel my 02 sim card

can anyone help have been trying to cancel my virgin moble /02 monthly contract but the help line wont.because i cannot remember my sercurity password from 20 years ago and have 2 new computers in that time. go into 02 shops they wont help you.thank ...

Resolved! I'm on o2 pay monthly contract ,going to Germany for few days,do I have to inform or turn on somethi

HiI'm on o2 pay monthly contract,going Germany for few days,do I have to inform o2 or turn on something to used my data in Germany?

Resolved! Pac code

I have now received my PAC code but not sure where I'm meant to type it. [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Data usage

Month 3GB which is normally more than used. Advised down to 589MB. how to find out usage in iPhone 12

Dispute regarding fraudulent charges and AR marking on my O2 account

Dear O2 Customer Service, I am writing to formally dispute a fraudulent charge that occurred on my O2 mobile account and to express concern about the unjust Application of an AR (Arrangement to Pay) marker on my credit file. In November 2024, I recei...

Resolved! Would like to end and move away from O2

I would like to end this pay monthly and move into different provider. This is becoming expensive, My monthly bill is 3rd of every month.I would like to know :I believe I'm already charged for month of May already. I see that Payment due 19 May 2025....

O2

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