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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237226 Views
  • 2 replies
  • 2 kudos

IP address

Our location software recognises Internet Protocol addresses (IP addresses) that are used by UK-based Internet Service Providers (ISPs). If your ISP has not registered your IP address as being situated in the UK or Isle of Man, we must assume that yo...

Activation code

Keep requesting code to log in to My O2 but it never arrives

Millen123 by • Level 1: Joiner
  • 90 Views
  • 2 replies
  • 0 kudos

Incorrect missed payments

Hello,id like to query 4 missed payments for September and October? My credit score has dropped on both September and October due to 4 missed payments to O2 during these months, however I’ve checked my account and these have gone out via direct debit...

Nicky5432 by • Level 1: Joiner
  • 120 Views
  • 2 replies
  • 0 kudos

Resolved! Spend cap complaint.

I’ve just got my most recent bill and have been charged for o2 travel whilst abroad out of the eurozone. I thought that by having a spend cap implicated across all my devices that this would not have happened … any advice please?

Jj1712 by • Level 1: Joiner
  • 176 Views
  • 3 replies
  • 0 kudos

2x £6 O2 travel on

Hi, My latest bill has 2x 02 travel charges (total £12) and no details of when or why I incurred these. Please advise...? Cheers,Helen

Resolved! Rolling plan

Hi I have just tried to renew my rolling plan however it has topped up the balance and not the actual plan. please may you help me switch the balance to the e rolling plan please. thank you

Dv8leon by • Level 1: Joiner
  • 165 Views
  • 3 replies
  • 0 kudos

MMS is not sending

Hi everyone! I have an Android phone with Android 13. I'm not able to send MMS, but I can receive them. I've tried reducing the photo size down to less than 50kb but still nothing. The loading icon just spins around for 5 minutes on the message and e...

Resolved! Phone contract

My phone contract is up in January I owe £80.00 but my air time is up in February. If I pay my phone off do I still have to my air time. I'm moving to a different network.Thanks dave

youngy by • Level 1: Joiner
  • 173 Views
  • 2 replies
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