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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Resolved! Roaming

Hello there,I am going to Spain tomorrow and I wanted to know if I can still use my phone as normal or do I need to do something to enable me to use my phone abroad please? Will I get extra charges?Thanks.

Resolved! New 02 contract

if I take a new 02 contract out with a 3rd party can I keep my mobile number?

Resolved! No service for 9 days and no bill outstanding

I have had no service for 9 days. I have no outstanding payment due, everything is up to date.

Resolved! Keeping my number

Hi I was given a temp number whilst they port mine (had a virgin media SIM, now O2) they said it would take 48 hours. Still can't use my old number yet even though I put the new SIM in on Thursday and it's now Monday Eve.Does this seem normal?Thanks ...

Resolved! Locked out of my sim

Hi. I was travelling to Spain with a new phone and existing sim . All was well until i restarted it in France . After asking for my SIM unlock ( which has never ever changed ) it locked my sim and asks for a PUK code. Genius! I put in a replacement s...

Resolved! Planning on paying off device plan, pay monthly

Hi I’m planning on paying of my device plan and changing provider. I’m just wondering what happens to the airtime,is that a separate contract? can I cancel that when pay it off or will I get a fee for doing so? thank you

Resolved! Abroad charges

Hi I am travelling to turkey on Wednesday and I need to know how I can use both numbers and add data roaming so I don’t have a large bill on return

Resolved! Cancel Insurance

How do I cancel my phone insurance

Resolved! Hi

HelloI have a new phone and a number to activate it

Newly bereaved and need advice on my new package, please help

Hi there, I'm new to O2. My mother died recently and I don't watch tv so I had to become a new customer with Virgin in order to get internet. They offered me a free O2 sim card which I accepted. I've been ridiculously busy trying to sort after-death ...

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