Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Royal Mail Potential Lost Return

Hi, Not sure if this has already been asked. I returned a contract phone to O2, using the prepaid Royal Mail label they supplied. The tracking says delivery due **Personal info** and I’ve had no update since, also no communication from O2 regarding t...

Resolved! Order a replacement sim card

Order a replacement sim card

Phone order

how do I complete my order now I gave cleared a credit and security check? Thanks Nick Moss

Resolved! Harassing calls

I’ve been experiencing continual calls from your agent . He is mostly unintelligible .i tried and half understood him and gave him my email and security answer . He repeated again and again the same info which I agreed to until it became painful for ...

Resolved! I would like to print my bills

I would like to print my bills for the last 3 months please. Where on the app do I find the actual bill statement with my name and address?

Too many Sync subscriptions on contract

I’ve just discovered when going into the O2 shop to potentially upgrade that I’ve got two Sync subscriptions on my account. Therefore, I’ve been over charged since I took this contract out in January 2023, therefore, please can this be refunded as it...

Resolved! Giving cancellation notice

I am trying to cancel my phone contract within the app and just keep going around in circles without success.

Refund

Hi I received the following message today about refund. Account No:**********We would like to send you a refund of £9.09. Please sign in to or register for My O2 here and provide your bank account details.

Resolved! Bought wrong data plan

Hi, I bought the wrong data add on. Can I please cancel? I need to buy the euro zone data add on.

Resolved! Porting old number unsuccessful

Hello newb here. Would appreciate your help. So I moved from THREE onto O2. Initially signed up to a new SIM only contract, used my PAC number from THREE and on the same day the porting was meant to happen, I contacted O2 to change my contract as fou...

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