Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Bolt On?

Hi,Sorry probably my ignorance but have o2 changed the rules regarding Bolt On? I can only seem to buy 100mb at a time for £5.50- when previously I could buy 2gb, 5gb etc? Anyone know?Thanks in advance,Ian

Unable to Increase Bolt On Amount. Pay By Month

Am unable to Purchase the desired amount of Data Bolt On (8GB) due to both App and Websites, interactive buttons not working. (Stuck on 100MB, unable to increase)

Credit check that’s taken over 24 hours

Hi, I just wanted to check when I expect to receive confirmation on the credit check, I got an email from the credit check team saying they will review my application and get back to me within 24 hours - which has now past. Please help.

Contract

I currently have two SIM cards on my contract, one is coming to the end of its 2 year deal, the second is one I got through a Virgin Media Volt package a few months ago. I was told at the time I would be able to close the older contract and transfer ...

Resolved! someone using my mobile number to call other people

Weird occurrence about 20 minutes ago. Someone called me saying I had called them, but I hadn't. Looks like my number has been spoofed. Does anyone know will I pay for these spoofed calls, and how can I stop it happening again

Seeking advice on credit file amendment

Hello, I am looking for some advice on how best to proceed. Recently when applying for a mortgage in principal, I've been made aware that I have a default from O2 on my credit file. This came as a surprise as I was not an O2 customer. After some digg...

Resolved! Out of Minimum Contract Term - What happens to my discounts?

I received this text today: “Hello. We're getting in touch to let you know that you're currently out of your minimum contract term and your monthly Airtime Plan is £34.62*, this excludes any current discounts you may have.You can choose to stay on th...

Resolved! Can't be heard on 0345 calls

I've had lots of issues porting-in to O2 from Giffgaff. It took about 25 days for my old number to work on my shiny new phone, and even then only folks on the O2 mobile network could call or text me. Took another week or so to fix that issue. I still...

Resolved! PUFFL - Pay UP Front For Life

Hi, Looking for some advice with PUFFL, did anyone on here purchase this deal? The tariff is now discontinued but what tariff did o2 move you onto and are currently on?

Resolved! How to verify a 02 telephone call

I’ve had a call from 02 saying that because I’m a valued customer I can have 12 months discount on my phone charges.how do u verify this is correct or is it a scam

O2

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