Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Can i pay my bill a month in advance as im going away for a month

Can i pay my bill a month in advance as im going away for a month

Resolved! PAC Not working and current sim stopped working

Hi,I am struggling to get new PAC number as O2 has disconnected my network and the app is not opening for me anymore. what should I do now?

VAT Billing

Can I please change my bills back to showing the VAT?

Resolved! How to Complain?

My wife is having an ongoing dispute with a member of the O2 complaints team. The particular person that she is dealing with just does not seem to be listening and as a result, its all going round in circles. Is there a way to complain about the comp...

International Travel Bolt On

I am sim only monthly customer. I will be travelling to USA soon. I am trying to work out whether I will be charged. Reviewing the following terms and conditions for the travel bolt on.. O2 Travel is the perfect way to stay connected in selected dest...

Closed O2 account still showing as active with Equifax but not Transunion

Hi - I cancelled my O2 contract at the end of the 18 month term on the 24th November 2023. Everything has been successfully paid off and there are no issues relating to that. When I look at my transunion credit report it shows that my O2 account was ...

Log.in issues

When I try to log into my account with my O2 number I keep getting the following message "contact number already associated with another user" this number I used is mine and I don't have another

Resolved! Disney

Hi, how do I cancel Disney?

Resolved! Billing

Just wondering what does it mean that I have -£33.63 to pay on my bill

swap a sim

1 week gone my number is not swap utill now. I have some emergency call. But my previous number is showing off. I already fill up a form 2 times. but still my number is not swap. when my previous number are activate ?

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