Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Upgrade

Tesco mobile are doing same tariff I’m on with 3rd generation se and EarPods pro for 29£ amonth can u match this b4 I move over, I’ve been with o2 over 10 years

Lee20 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Keep same number

I've Justin received my new phone but I want to keep my old number how do I do this?

Laura-92 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Upgrading

Hi, I’m looking to upgrade and I’ve found the phone I want, could you confirm that I don’t pay anything upfront please?

Smudge by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! changing name

Hello I have a monthly account that my ex husband uses for three years, and now we are getting divorced, and I would like to pass the number that is in my name to the name of what is the best way to do it.

Camila by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! New customer - Porting number

Morning all My SIM card is on it's way, my question is, do i need to register the SIM card before i can request porting my number? Regards

Error 42

Hi, I got a new pixl 6 phone/SIM yesterday and tried to send a text this morning and it came up Error 42. Hubby tried to send me a text too and not received that. Checked the smsc number and that seems correct, tried to see if there are any network p...

Swest70 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Porting problems - PLEASE HELP!!!

Hello,I decided to move my phone number of 22 years from 3 (been with them for 15 years) to O2 last Monday (14 March). Sent the PAAC code. Received the sim on Tuesday(15th), called O2 just to understand the process and gave them the PAAC code again. ...

noblehua by Level 1: Joiner
  • 11 replies
  • 0 kudos


Took a new contract out last night, order has been sent for additional credit checks received all t/c etc,on the order confirmation it has given me my new mobile number and can pick up from 23/3 I'm really confused. I ordered an apple watch about 20 ...

Gemma89 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! S22 Plus Pre-order Conflicting information

So my order tracking says 'waiting for launch date' before moving to the shipping stage (which is tomorrow), whilst the text underneath says my order will be with me on launch day.I've seen no change to my order tracking, even though the launch is to...