Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Still being charged after contracting ended last month

Hi there My contract ended last month and I'm still being charged and receiving emails stating direct debit and bill still in place and that's it is going up next month. I also did not receive a final bill after the 14 days from disconnection.

Making calls abroad

I’m stuck in the USA for an additional 24 hours and need to make international calls how can you assist

Resolved! spend cap

I've been informed my spend cap has exceeded 50%, it is £5.79. What is this charge for? Whereabouts in my account can I see this and why I have been charged?

4g doesn’t work

4g hasn’t isn’t working in my area

Resolved! Billing Problem

Hi, my mobile phone number is (REMOVED). I think my one year contract has ended, but you keep asking me to pay for a new billing this month. Could you help me to end the contract?

Additional payment made

Hi I made a pymt via my credit card to cover this months payment as the direct debit would be returned where can I see this has been received as a payment via direct debit has been made today but will be returned credit card pymt was made 31st Octobe...

Order cancell

Hi I want know whi my order was cancell

McAfee coverage

I opted to take the McAfee product as my extra, I need to know if I have successfully activated this correctly?

Resolved! Changing account owner

I need to change the account holder of my mobile. The number has always been mine but was originally registered to my husband Paul as part of a deal with Virgin.

Declined Upgrade?

Anyone on Switch Up been declined when upgrading? In the past the system used to ask can you afford the new price and unless you owed money would automatically accept the upgrade and process Heard now o2 may full credit check for upgrade so was wonde...

O2

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