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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 235399 Views
  • 2 replies
  • 2 kudos

Resolved! Unknown if order went through

Hiya So i have just tried to place an order for a tablet on a 36 month contract. I got to make the payment, then the screen froze and went back a few steps - but the payment had been taken from my account. There's nothing showing on my account so I'm...

Pawter by • Level 1: Joiner
  • 197 Views
  • 3 replies
  • 0 kudos

No service

Can you tell me why I have no service on my phone, 

Kiera1 by • Level 1: Joiner
  • 120 Views
  • 1 replies
  • 0 kudos

Request a new sim card

Hi, I would like to request a replacement sim card since I've lost it. I still have my phone I just removed the sim card and am not sure where I put it.

tmarsbar by • Level 1: Joiner
  • 417 Views
  • 3 replies
  • 0 kudos

Resolved! Netherlands Europe

Hi there, I am travelling to the Netherlands, can I use my O2 phone as normal? Thank you

hof by • Level 1: Joiner
  • 131 Views
  • 1 replies
  • 0 kudos

Resolved! pay my bill

On the 07/10/22, I received a text that my bill was overdue by £35. On the same day, I paid £150 and received a text confirming that the payment has gone through. Yet today, my telephone is blocked and I cannot make any calls. Needless to say that I ...

Eric18 by • Level 1: Joiner
  • 177 Views
  • 1 replies
  • 0 kudos

change direct debit

I wish to change the account being used for my direct debit

Jonpim by • Level 1: Joiner
  • 180 Views
  • 1 replies
  • 0 kudos

Unlock my simcard

Hi thereI have received a new simcard and need it unlocked please as I reported my phone stolen yesterday

Fran10 by • Level 1: Joiner
  • 112 Views
  • 1 replies
  • 0 kudos

No 4G

Hello, I have no 4G coverage and am unable to make any calls currently

Louise54 by • Level 1: Joiner
  • 141 Views
  • 1 replies
  • 0 kudos

Resolved! Multisave

Hi, i have three numbers on my account but after only adding one number to my group in order to get Multisave it will not add the additional numbers. Is there something wrong?

Soda by • Level 1: Joiner
  • 162 Views
  • 1 replies
  • 0 kudos
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