Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New pay monthly contract

I recently received an email saying I have been accepted and to log in to my account to see what to do next but I cannot see anything on my account about what to do?

Wrong phone number

Have just created a my 02 account however have put a wrong phone number on there by mistake now can’t login in as can’t access the security code how do I change the number

Sim

I'm paying a sim only deal, I switched today to a different sim only deal as I was due an upgrade. I bought my new package and I got it as an esim. When I have gone onto the 02 website to activate my new esim, It asked to send a code to my number for...

Resolved! My phone has been stolen

My phone has been stolen. I’d like to report it and get a new SIM card

Switch Up Issue

I am trying to switch up a phone after the 90 day requirement.The process gets to the point of putting salary etc in and then an error in a red border shows a page saying ‘sorry there has been a problem’ and quotes a NC reference. No pre contract inf...

Signal

I don’t have any signal what so ever why is this please? I have tried turning my phone on and off still doesn’t work

Resolved! add a bolt on

i am in india for 3 days and have been told i have used my spend for this monthI could add a bolt on but i have already used up my spend cap limitDo i have to change my spend cap before i can use a bolt on?

Bill

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Resolved! Deposit taken but order was rejected

I tried purchasing the galaxy book4 pro 360 but was rejected the pay monthly option but the deposit of £30 was taken from my bank despite my order being rejected and cancelled.

Reduce data allowance

What is the lowest tariff for SIM only. I use less than 5

O2

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