Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

I can’t get hold of O2!

I am stuck abroad and my payment didn’t go through for O2 monthly. They stopped my phone so I couldn’t receive the text code to log into my O2 to pay it. I paid using bank transfer with asked for reference. My phone is still blocked. I can’t call the...

Resolved! Itemised bill

How do I get an itemised bill showing what numbers /calls I made in February 2025

Resolved! increases in cost

We have had notification today that my monthly bill is increasing from 5.44 to 7.24 p.m. How can this be justified!!

O2 ported my number into their network after cancelling contract

Can anyone help? I’ve spent about 10-12 hours on the phone with various O2 agents that are all seemingly unable to really comprehend my situation. 26/03: Order placed online for a new O2 line and Temp number created + sim issued. I also provided the ...

Resolved! P2P Sim Only Plan Handset 12 month 1.01

My current bill shows "P2P Sim Only Plan Handset 12 month 1.01". I searched on the net for it and the AI replied: "A 'P2P Sim Only Plan Handset 12 month 1.01' refers to a SIM-only phone plan with a 12-month contract that includes a handset (phone) an...

Credit check

Tried ordering a pay monthly phone, currently waiting on the credit check. It said it would take 24 hours but has taken longer. Any solutions?

Resolved! Family Member Passed, Recovery of Their Old Mobile Number

Hi there,I'm wondering if somebody could help me please, I've tried just about everything and I am at my wits' end. I am trying to recover an old mobile number that was tied to an old O2 account. For context, my mother has recently passed and the mob...

Resolved! Bolt ons

For about a week i have been trying to add bolt ons, but can only seem to add 100mb. Why is this? Its very frustrating.

Resolved! Live Chat....doesnt work

Why on earth does the customer service not allow live chat in the UK? everytime I try it doesnt work. Spent ages on the phone uneccessarily. No wonder people are leaving O2

Cancelling airtime plan ONLY

I purchased an iPad through o2 and already had a data only sim the contract on that sim ended October 2022 and I haven't used it much, I've spoken to countless people asking to cancel the airtime payment but they're insisting I have to pay the rest o...

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