Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Resolved! Bad customer service?

Yesterday I tried to take out a contract. I first waited in a queue only to be connected to another customer! Tried again, this time got as far as starting a credit check, got put on hold then got disconnected. I called back and was told someone woul...

Mikelo by Level 1: Joiner
  • 4 replies
  • 0 kudos

Moisture detected

Hi My phone keeps saying moisture detected every time I plug something into my USB port I have a Samsung galaxy s20 fe I have already put it in rice like I was told by someone in your team it says I need to contact live chat team as the rice didn't w...

Paul1993 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Direct debit

I have received a new debit card so do i need to change anything on my payment details to keep my monthly payment going ?? The account and sort codes are still the same its just the long card number. Dates and 3 digit code on the back that has change...

lah1965 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Cancelling monthly contract

My husband and I have separate phones on a monthly contract. However my husband now has dementia and has also lost his phone. How can I cancel his monthly contract whilst keeping my own one?

Shelen by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Delivery

Hi, I had an email yesterday or last night to say my iPhone had been dispatched. Does that mean it’ll be delivered to the 02 store today? thankyou

Resolved! 5g SIM in a 4g phone?

This is probably a bit obvious, but, I was looking to get a new contract on the Unlimited data tariff but it states 'in the description' that I would need a 5g phone. Is this accurate? Would a 5g SIM not be backward compatible with a 4g phone? Obviou...

RobinM by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! New to O2 "what a mistake"

Since my boyfriend joined O2 yesterday Morning his mobile has simply not worked. He was assured at the time of purchasing a new contract with his chosen new supplier O2 that all would be up and running within 24 hours, he sill has no use...We have tr...

AJtl by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New phones

Hi can anyone tell me plz can I have more than one phone on contract plz many thanks.

Resolved! Cancelling Contract

Hi, I’m just wondering what charges need to be paid when cancelling a contract? They balance that shows on the upgrade screen is it the same price as an early termination or is there other charges on top? Do you have to pay for the tariff as well as ...

Resolved! I have to pay my bill but I can not see my old bill

Hello. I changed my tariff. Before ı was using monthly tariff but now ı am using pay as go. O2 send me my last bill but ı can not pay because from 02 apllication ı can not see my bill. I see just top up and my balance. I wanna pay my old version bill...

Baris by Level 1: Joiner
  • 2 replies
  • 0 kudos