Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Data use

Hi , I am in Tanzania, my mobile data is switched off , how can I have used 50%of my spend cap ?

direct debits

Hi I HAVE REACTIVATED phone for my wife Pauline and as requested got a new sim card with new phone number *************, but your e maila give her new number as ************. i do not want this number. i am now concerned that payment for both account...

Return online phone under 14 days to store?

Pixel 9 Pro XL.I got this via switching up online, I've sent back my old phone ok and that's been accepted etc.I want to return the phone under the 14 days as I'm not keen and get a different handset. Can I do this in store even though I got it onlin...

Fraudulent return address scam / Fraud team investigation

Hello im hoping someone can help me on this matter as I really am out of options on the 26th of September I received a call from someone imitating to be o2, they had all of my details that I would expect o2 to have, they then offered me a 40% discoun...

Resolved! Unable to call payment management team

I need to speak to the payment management team but every time i try to call them my phone diverts me to the payment line which has absolutely no option to speak to a person about payment issues! Its absolutely ridiculous! If i could pay the bill in f...

Resolved! Unblock 0800 NHS NUMBERS

I’m unable to receive 0800 numbers, can you unblock this please

Changing my existing SIM to an e-sim

Hello,I have a new dual SIM phone (1 physical; 1 e-sim). It is a Google Pixel 8 pro work phone. My physical work SIM is NOT O2 and is in my new phone.I want to install my personal O2 SIM onto my new device but I currently have a physical SIM. Hence I...

Resolved! lost phone

have lost my mobile phone and want to put a total block on it

Cancel

Hi, I have a pay monthly contract (phone not included) I have moved abroad and no longer need the contract. Will I be charged a cancellation fee?

Friends and family discount

If a friend upgrades to the honor magic v3 which has a £10 discount on the £29.99 tariff as part of a offer and applies for the friends and family discount, will the f&f discount override the £10 discount? Hopefully that makes sense

O2

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