Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Declined Upgrade?

Anyone on Switch Up been declined when upgrading? In the past the system used to ask can you afford the new price and unless you owed money would automatically accept the upgrade and process Heard now o2 may full credit check for upgrade so was wonde...

Resolved! Delay Payment date

Looking to delay my payment by one week due to issues at home

Order update

Please can i have an update on my order This Email is regarding order reference ************.Subject - O2: We've an update on your application ************.

My sim order

Please cancel my latest order for a sim only contract. I need the SIM card quickly for a family member and I can’t wait for the credit report to be all looked into. I will get a pay as you go one. Thank you.

My data

My data isn’t working atall won’t let me connect to internet but I have data left

Resolved! Cancelling my plan

Hi, how do I cancel my sim only plan?

Paying bill

Hi I have been abroad for the last 10 days, and I need to pay my phone bill which is overdue. However in order to log into my o2 account to pay the bill it is asking to send a text message to my UK number. However when I insert my UK o2 sim card into...

Replacement sim

I need to order a new/replacement sim as I need to change my number. I cannot see where to do this on my o2?

Cancelled my iPad data sim in September. Received a bill this month for £0.00 but charged £14.66!

As title. Got an O2 email about a data sim I cancelled in September (and got a cut-off date for 20/10/2024). The email (and accompanying text) says the bill is £0.00 but my banks says £14.66 was taken. This is tiresome. I cannot get in touch with O2 ...

Resolved! Adding phone calls to data only sim.

I want to add phone calls to this data only sim

O2

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