Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How do%20I%20extend%20the%20number%20of%20rings%20before%20the%20answer%20phone%20kicks%20in

How do I extend the number of rings before the answer phone kicks in

Resolved! No data

Hi my data has not worked since friday. I know that you are in the process of switching to 5G but that was on the 28th and i still don't have any data. Could you tell me when its expected to be back on again? I have tried turning my phone off amd on ...

Resolved! Cancel online order

I just ordered an Apple Watch but I didn’t realise that the iPads were on offer and tbh I didn’t even expect the order to go through, it’s not being delivered until Tuesday. I was wondering if I could order the iPad instead? Or would ordering the App...

Resolved! Texting Israel.

I have texted someone who is on holiday in Israel. I have no bolt ons or extras. How do I know if they have received my text? Or will the text just hang around until they get back to the UK. I cannot see any details in my account that tells me about ...

Resolved! Upgrades

So after not receiving my order customer services made an email to whoever they needed to and cancelled the order so I can go in store and upgrade. I need to do this today!!! They have rang and told me they have been told it has been cancelled, but I...

Resolved! Contract

So I’m having issues with O2, I have been financially trapped in my contract where it results in me either paying £1400 and returning the phone or continue paying £40/£50 for 36 months and where I still don’t get to keep the phone.I don’t really fanc...

Resolved! Stolen phone

Hello my phone get stolen how I can claim it and black list itThank you

Resolved! Voice calls

My voice calls are not showing on my bill since 1 October except one on the 15 October but text messages are. Has anyone had this similar problem.

Resolved! Contacting 02

I have been trying for a good few hours to contact 02 customers service regarding a phone call i made yesterday about my sons phone contract, they have done completely the opposite of what i asked and now his phone is disconnected and his iphone sync...

Resolved! New contract, same number

Hello, I have a contract with o2 which is well beyond its end date - think its been going about 7 years, and is now sim only. I would like to upgrade, however the price of a contract via mobiles.co.uk is far cheaper than what I can get through upgrad...

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