Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! how do i move my number to my new sim when i dont have the old sim card?

hi all, i lost my sim card (dropped phone sim lost) every option i see about moving the number involves getting a text to the number i no longer have access to? how do i move my number without it?

Resolved! New phone not registered on network

I am on an existing O2 pay monthly contract and have been given a new unlocked phone. I moved the SIM card to the new phone and made a call from my landline to the new phone which rang and then from the new phone to my landline which also worked. Now...

Purchased sim only deal as opposed to upgrading current plan!

I’ve just purchased a sim only deal as opposed to upgrading my existing £30 plan (I didn’t think to do that at the time!) wonder whether this will just auto apply on next months bill as it is £15 cheaper than current deal. I also chose to keep this s...

Resolved! O2 credit check

Hi just a quick question, I have a pretty bad credit score, But i have been accepted for ipad pro and iphone 11 pro which iam too exited about!they accepted and said my order has been recivered on lick and collect and its been posted to my local stor...

Resolved! Keeping phone number not working, need old number ASAP

I was a Tesco Mobile customer, switched on Sunday to O2 Sim Only Pay Monthly Opted to keep my old number - gave PAC code and said it would be one working day to swap the number. SIM card arrived today, so the swap should've already been done. Number ...

118402 service and charging before calls are answered

I recently made some calls to 118402 as I was trying to find a number and couldn’t find it online even through Google.So I rang 118402 which is the designated directory service for O2. Calls to 118118 and 118500 will cost around £12 for a two minute ...

Resolved! New iPad SIM not working

Wondering if anyone can help me, the live chat said to talk on the phone and the phone guy said he couldn’t find the account! I recently got an iPad Pro on contract in addition to my current phone, but the SIM card isn’t working at all and the iPad i...

Resolved! Cancelling account

I cant find anywhere on the O2 website to cancel my account. Why is that? And how do I do it?

Resolved! I keep getting billed after my contract is up

£37.32

Resolved! New contract, same number?

Evening all, just finished my 24m contract, switched (automatically via mobiles.com) to an O2 SIM only contract.Now I've seen a good deal on a new O2 contract. Can I keep my number if I purchase this technically as a 'new customer'? Or will I have to...

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