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New iPad SIM not working

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Sheiscalledlala
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on ‎01-12-2019 10:32

on ‎01-12-2019 10:32

Wondering if anyone can help me, the live chat said to talk on the phone and the phone guy said he couldn’t find the account! I recently got an iPad Pro on contract in addition to my current phone, but the SIM card isn’t working at all and the iPad itself isn’t showing up on my login details, only my phone is, it’s like it’s dropped off the face of the earth.  I received it this week and thought I’d give it a few days to settle but nothings happened, any ideas? 

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MI5
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on ‎01-12-2019 10:36

on ‎01-12-2019 10:36

@Sheiscalledlala 

Only customer service can help you with this 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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on ‎01-12-2019 10:36

on ‎01-12-2019 10:36

@Sheiscalledlala 

Only customer service can help you with this 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Martin-O2
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on ‎03-12-2019 12:56

on ‎03-12-2019 12:56

@Sheiscalledlala did you speak to customer services about this one and if so how did it go? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Sheiscalledlala
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‎03-12-2019 16:45 - edited ‎03-12-2019 16:45

‎03-12-2019 16:45 - edited ‎03-12-2019 16:45

@Martin-O2 I phoned and also contacted live chat and nothing has worked, they said they’d activate the sim within 24- 48 hours but it’s been over that time frame and still nothing 

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