Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

118402 service and charging before calls are answered

I recently made some calls to 118402 as I was trying to find a number and couldn’t find it online even through Google.So I rang 118402 which is the designated directory service for O2. Calls to 118118 and 118500 will cost around £12 for a two minute ...

Resolved! New iPad SIM not working

Wondering if anyone can help me, the live chat said to talk on the phone and the phone guy said he couldn’t find the account! I recently got an iPad Pro on contract in addition to my current phone, but the SIM card isn’t working at all and the iPad i...

Resolved! Cancelling account

I cant find anywhere on the O2 website to cancel my account. Why is that? And how do I do it?

Resolved! I keep getting billed after my contract is up

£37.32

Resolved! New contract, same number?

Evening all, just finished my 24m contract, switched (automatically via mobiles.com) to an O2 SIM only contract.Now I've seen a good deal on a new O2 contract. Can I keep my number if I purchase this technically as a 'new customer'? Or will I have to...

Resolved! Credit check error

Hello guys I've try to buy samsung Galaxy s10 but saying can't continue with this card but the money from my card came out 3 times . Do I have to contact o2 ? I've cancel the order because is saying fail . But they took from my bank 30 pounds 3 times...

New To 02 and Sim Card is still not activated after 24hrs

I received my new sim card yesterday morning which i purchased from mobiles.co.uk put in my phone and just shows no service, been in touch with 02 and they said i needed to contact mobiles.co.uk to get the sim activated, did that this morning and gue...

Order still not dispatched after 11 days

So I placed an order for an additional line on the 21st of November for next day delivery. It’s now December the 2nd and nothing. I have spoken to about 20 different people who always just say “once the order is dispatched you’ll receive an email”.Th...

Resolved! Payment keeps being declined

Hello I don’t really know what else I can do, my bank card keeps getting rejected when I go to pay my bill manually I’ve rang my bank and they are insistent it’s an error on their end I am certain I have put the card details in right I have authorise...

Cancelled rolling contract but not cancelled !

Ordered iPhone XR 64GB on 21st November, phone arrived on 22nd November. Phoned o2 CS to cancel rolling contract as I paid for the phone outright. I had a right to cancel within 14 days so I did . Waited over 45 mins to speak to someone . She was a v...

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