Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Tablet order

Hi I ordered a huawei tablet from 02, I have received an email saying that the order has been received and the item will be with you before you know it. I also received an email with the credit agreement and that's it I have not received anything els...

Text messages taking hours and days to receive.

Is anyone else experiencing problems where text messages are not received for hours or even days at a time and then multiple messages arrive at the same time.

Resolved! How do I transfer my mobile number to nother provider

How do I get a pac number or whatever it’s called

Resolved! 14 day return

Hi I bought 2 contracts 4 weeks but returned them within 14 days. Why is it still showing on my bill. I had confirmation that phones were received in good unopened order and cancellation successfull.

Resolved! iPhone not updating on 02

I’m waiting to unlock my device 02 said wait 24hrs for it to show on my account , but it still shows the old device ?

Resolved! Phone

Hi I would like to cancel my xxxxxxxxxx number as I no longer need it [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! New sim

My phone keeps saying no sim card has done this since saturday afternoon, my bill is upto date! I have been told theirs no reason or blocks to my sim, a new sim card was sent to my address on Monday, said it would take 2-3 days and I still hahent rec...

Unlocked phone still not working with another providers sim?

I have received a message to say my o2 phone has been unlocked but when I try the SIM card from sky it’s says that the sim is not supported, so does this mean it’s not been unlocked?What do I need to do to use the phone again with a sky sim. Phone is...

Resolved! changing tariffs%20through%20carphone%20warehouse

I am switching tariffs but still with O2. I'm doing this through Carphone warehouse and have been sent a new sim. how do I1) keep my number as it looks like the new sim has a new number.2) keep all the data I have on the phone (photos, contacts etc.)...

Resolved! Change billing date

How do I change my billing date

O2

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