Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 121895 Views
  • 27 replies
  • 5 kudos

Keep my old number

I have just changed from pay as you go to top up bundle which has given me a new number.Can I go back to my old number?.

Anonymous by Not applicable
  • 1247 Views
  • 6 replies
  • 0 kudos

Resolved! Business / Costs

Dear Sirs, I raised a complaint on 22nd May 2017 and was to have the matter corrected no later tan 26th May- Today - I find another barring note on the handset and cannot contact O2 via mobile device- on the provided 202 - Would someone be able to co...

Anonymous by Not applicable
  • 637 Views
  • 2 replies
  • 0 kudos

Incoming calls blocked

Hi, I arranged to block all incoming calls to my phone a few months ago and now I want to unblock calls. I can't seem to find a way of doing this online myself. Can you help?

Anonymous by Not applicable
  • 1171 Views
  • 2 replies
  • 0 kudos

Resolved! New O2 contract through Carphone Warehouse

I have recently purchased a new phone and contract on O2 through Carphone Warehouse. The new telephone arrived fine and works well, no problems there. I was not however given any access details to a MyO2 account. As a result, I cannot access MyO2 to ...

Anonymous by Not applicable
  • 2980 Views
  • 3 replies
  • 0 kudos

Resolved! Late payment?

hi i was late paying the bill and it banned me from calls and text so i finnally paid it off and it gave me an authorisation code where do i put in the code?

Anonymous by Not applicable
  • 1950 Views
  • 4 replies
  • 0 kudos

Resolved! network

is the network down??my samsung j5 is showing no network and won't conect?? cant ring/text etc...

Anonymous by Not applicable
  • 715 Views
  • 2 replies
  • 0 kudos

Resolved! Can You Lower My Tariff??????

Hi. I have just been in touch with Sky about my package and they have informed me that I can have a tariff with them for ony £5 per month which includes unlimited minutes, texts and 1GB of data. I am currently paying just over £18 per month with O2. ...

Anonymous by Not applicable
  • 1716 Views
  • 4 replies
  • 0 kudos

Resolved! change email address

I need to change my eamil address as my one is being disconnected. However I cant remember my password please can you help

Anonymous by Not applicable
  • 523 Views
  • 1 replies
  • 0 kudos

Resolved! pay monthly sim

i just got a pay monthly, sim only contract..when i put in my bank details when ordering will that set up a direct debit to automatically take the money out or will i need to set one up myself?

Anonymous by Not applicable
  • 922 Views
  • 6 replies
  • 0 kudos