Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! My device is shown as incorrect when I log into my account

When I log into my account it shows the wrong handset , the tariff shown is correct but handset is not this is after upgrading my phone

Just upgraded but not happy

Upgraded yesterday from 20gb a Month but it appears today I have 10gb a month of allowance and a phone I don't like. Can I change it Back to my old plan and return the phone? [Edit: title changed so it's easier to read]

Bad reception, speeds etc

Hi, I recently took out a contract with O2 because I wanted better reception, but it turns out it's a lot worse where I live and the speed of the 4G is terrible compared to my last company. Am I still able to cancel this contact if the issue persists...

iPad order

Hi, hope someone can help I ordered ipad for my little one 2 days ago can't get my new password correct changed it login no sign of order but I have email confirmation for ipad and number for the sim card for new ipad + 20 upfront fee has been taken ...

VAT

Hi- is the VAT included in my bill?

Resolved! Adjustments

Why have I been charged £40 for "adjustments"? What is that charge and why did it happen? The way it looks is just a scammy thing to get more money off of customers. If it was a mistake (which I hope it is) I would like the money to return to my acco...

Resolved! Browsing

I want to enable viewing adult sites

Resolved! Overpayment

Hi,I'm on a £20 sim only tariff. I have 17 months left.Is it possible to make a overpayment on my account of £340 to cover the 17 months?Thanks.

Resolved! My name is spelt wrong

Hi ive just noticed that my surname is spelt sott and it should be Scott

Resolved! Account balance in credit

Hi, if for example my bill was £30 a month and I decided to make a payment of £60 to my o2 account, then obviously my account would be in credit by £30 which would just go towards the following months bill.If in the meantime I was a bit strapped for ...

O2

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