Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Default served

I've been unable to pay my bill to o2 due to the economic issues the country has. Today I've been issued a default notice but am unable to get through to anyone. They want payment by April 8th but I won't have any money till the 15th. Any suggestions...

Can't delay Payment because o2 is not answering (Cover-19) Reasons

I'm self employed and currently out of work cause of the outbreak. I can't delay my payement because after being told to ring back on the 31st no payment helpline works either does the help chat and no email is provided. Can you please sort this out ...

Struggling to pay bills

Hi Like many millions of others I'm self employed and struggling to pay for the 3 mobiles phones I currently have due to coronavirus. I've been with o2 for many years and had no problems in the past. I'm unable to contact o2 by phone and there is no ...

Wireless charging

Hi, looking to up grade anyone able to advise on Samsung mobile that can be wireless charged, pls.

My mum cant pay her bill as she cannot get through and she has been cut off

My mum is trying to pay her bill and cannot get through I contacted o2 last week and asked them to call her back and they said they would contact their manager and do this but still nothing. What is the customer service email to contact o2?

new sim but want to keep number

Hi got my new phone yesterday, galaxy S20 5G, it came with new sim but i want to keep my old numberDo i just carry on just using old sim or do i have to use new sim and then change to my old number? I'm swapping my new phone for my wifes old phone, g...

Return an upgrade

I recently received a phone from an upgrade offer, however I dont want it and would like a different phone that will most likely involve a different tarriff. Due to corona I cant get anyone on the phone so dont know how to go about the returns proced...

How to find out outstanding charges when leaving

I'm thinking of leaving O2 and moving to another network so want to know what any outstanding charges will be. I paid off my device plan a long time ago and am also well past the end of the contract term for the SIM only deal I currently have. When r...

Whatsapp call charges

I'm currently using Whatsapp for international calls for work and have masses of data allowance each month. However, i'm seeing bills on my account each month for these international calls. Can anyone explain why this might be happening? Thank you

Transfer Number

Had a contract with O2 that is now in the final month of the 2 year deal. Have done a new deal through a 3rd party for a new phone but still using O2. Have done the sime swap which should have cancelled the original contract and transfered the origin...

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