Upgrading from 3G to 4G as a current customer

[Anonymous]

Hi all after reading an article on Engadget about O2 dropping there 4G prices to £17 a month (my current 3G bill is £17 before phone payment) I called them up to ask if I could move to 4G as I already have a 4G phone (iPhone 5S) they came back saying my tariff is still £22 for 4G if I want to upgrade.

I am I missing something my current tariff is a 1gb cap.

http://www.engadget.com/2013/12/12/o2-reprices-4g-contracts/

[davethorp]

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@MI5 wrote:
I've just spoken to "Becky" and she tells me my discount will be applied from the day before my billing date which for me is the 17th.... She did say to call back if there were any problems but it should be applied automatically - Thank you O2

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Let us know if it does. My billing date is the 20th so you'll know before me

[MI5]

Will do.....

[Anonymous]

Hello, I was quite excited to read that "[existing] 3G contracts can now jump seamlessly over to 4G", as it's been something I've wanted to do for a while.

The 3G signal where I work in the centre of Glasgow is really unstable and bounces down to Edge constantly making it impossible to use internet services. I'd seen that I could upgrade previously through MyO2 but to stay on 2GB I'd have to pay an extra £5. For the same price of £22 my data allowance would drop from 2GB to 1GB (odd thing if I went for that it would let me add a 5GB bolt on for a fiver giving me 3GB more for the same price of the £27 tariff).

Anyway I didn't want to pay more or take a cut in my data so I left it and put up with the terrible connection. With yesterday's news release, I thought I'd ask on O2 Chat what the deal was and if I could have 4G please. After a slightly frustrating hour and a half speaking to two advisors the short answer is "No I can't... Yet".

After a lot of to-ing and fro-ing with them saying it can't be done I was offered 4G for 3 months as a Goodwill gesture for free (even though I could do that anyway through the upgrade process and cancel before the 90 days getting a £15 credit). I pushed to try to understand why I couldn't be switched across to 4G without paying more or losing data allowance when the communication said that existing customers can switch "seamlessly", which to me implied there would be no penalty. I finally did get confirmation that the current offer is for existing customers however it's not ready yet and O2 are in the process of sorting it out.

From my conversation with the advisor:

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Benjamin: at 11:40:31

...Are you saying that current 3G customers cannot move their current contracts over to 4G seamlessly (ie, they either take a cut in data allowance or pay extra)?

Benjamin: at 11:41:02

As that is not a new thing, I've been able to do that since October.

O2 : Alex: at 11:46:42

I was just discussing the details with my Support Team.

O2 : Alex: at 11:47:33

The offer is for existing customers as well. At the moment we are in the process of changing our tariffs. It will get changed very soon from our end.

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After that I was told to contact O2 again in a month to get my tariff switched across.

I hope this helped shed light on what the deal is for existing 3G customers.

[adamtemp64]

Watch the news thread o2 are going to clarify a few things

[MI5]

It's early days yet for this info to be rolled out and fully understood by everyone... Probably best to let things settle a few days before calling to inquire...

[Anonymous]

has there been any update on this? I'm having major issues attempting to change over

[MI5]

No, we're still waiting for the news announcement...?

[Anonymous]

thanks

[Anonymous]

Hi

When I got my 5S on a business contract, i was reassured twice that i would be able to upgrade to 4G at any time. Business customers have to pay £9 pm more for 4G rather than £5 on personal, and i honestly could not justify that. So when the prices fall, and they will in time, I would jump on board.

Did not get this written in blood, but time will tell. Not bothered though as i hardly use the phone away from wifi, hence could not justinfy the £9 increase.

John

[adamtemp64]

Wierd @johnelf1 in myo2 business it confirms that when we upgraded to our 5s inc vat was £5 for 4g access plus another £5 for increasing to the 5gb max (for 8GB promotional) On the on and on tariff. (total paid £39.17 +vat)

Were you looking to do it on a shared tariff? or single tariff?

On shared tariffs it was not the £5 (like consumer and on and on business)to have 4g access but a change in ammount for data. 

And just checked myo2 business and my £4.17 (£5 inc vat ) has been removed as of yesterday for 4g access so monthly tariff now £35 +vat £42 with 8gb data