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Upgrading from 3G to 4G as a current customer

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Anonymous
Not applicable

on ‎12-12-2013 15:06

on ‎12-12-2013 15:06

Hi all after reading an article on Engadget about O2 dropping there 4G prices to £17 a month (my current 3G bill is £17 before phone payment) I called them up to ask if I could move to 4G as I already have a 4G phone (iPhone 5S) they came back saying my tariff is still £22 for 4G if I want to upgrade.

I am I missing something my current tariff is a 1gb cap.

http://www.engadget.com/2013/12/12/o2-reprices-4g-contracts/
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MI5
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on ‎23-01-2014 15:17

on ‎23-01-2014 15:17

Unfortunately it's going to be like that from now on - It's a two way street....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎23-01-2014 15:18

on ‎23-01-2014 15:18

Yep O2 have made their bed now they have got to lie in it
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Anonymous
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on ‎23-01-2014 20:39

on ‎23-01-2014 20:39

Well I spoke to o2 customer services last night about the upgrade from 1gb to 5gb that I was getting but then told I am not.

Firstly I thought o2 call centres were in the uk? Nope I can confirm that is not the case. My call ended up in South Africa.

Anyway to cut long story short as a live chat advisor said I was to have the increase the agent I spoke to checked with her boss and has apparently added it on manually.

So roll on tomorrow. ..... We shall see
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perksie
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on ‎24-01-2014 16:41

on ‎24-01-2014 16:41

@Anonymous wrote:

Firstly I thought o2 call centres were in the uk? Nope I can confirm that is not the case. My call ended up in South Africa.

One of the UK call centres was closed about a year or so back and about 400 jobs were moved to SA.

 

I believe there are still about 11,500 total staff in the UK.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
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on ‎24-01-2014 17:29

on ‎24-01-2014 17:29

And to update. The agent in South Africa has screwed up the account.

I am still seeing 1gb of allowance.
My price has gone up by £5 per month for the 4g tariff EVEN THOUGH I ALREADY HAD IT.

Too much to ask to get it right?

Hi Ho hi ho it's off to the Chief Exec I go. .....
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MI5
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on ‎24-01-2014 17:34

on ‎24-01-2014 17:34

D'oh !!!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎24-01-2014 17:38

on ‎24-01-2014 17:38

Update from Chief Exec office has just come back through.

They are sorting it out by changing my tariff to a simplicity tariff that includes 4g at the same price that I pay now and I keep my discount. (Contract stays in place though)
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Anonymous
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on ‎24-01-2014 17:39

on ‎24-01-2014 17:39

Still. It's nice to be involved in a thread that isn't about the price rise eh? ??? 📡
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