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@Jenny777 This is a customer community, and we cannot help with account issues. You will need to speak to customer service. Obviously there's a huge time difference, so you'll have to adjust your call to that. https://www.o2.co.uk/contactus If you cannot get through on the number provided in the link you can also try +44800 032 1402.
- 24450 Posts
- 1064 Topics
- 3833 Solutions
@Jenny777 This is a customer community, and we cannot help with account issues. You will need to speak to customer service. Obviously there's a huge time difference, so you'll have to adjust your call to that. https://www.o2.co.uk/contactus If you cannot get through on the number provided in the link you can also try +44800 032 1402.
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It's almost midnight in Thailand and the best time to call would be 1500 hrs local time.
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Hi @Jenny777, and welcome to the forum 
I hope you foudn the advice above useful, and pelase do let us know how you get on with this!
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register? 
