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Level 1: Joiner
Posts: 1
Registered: ‎08-01-2019
Accepted Solution

Upgrading contract

So I’ve upgraded my current contact via the my o2 app. This is the only way I can do this as I am currently in Thailand. It said o2 had a deal where it would pay off my current contract amount if I upgraded my sim. But it’s saying I still have an amount to pay so I’m not sure...
Level 69: Guiding Light
Posts: 16,542
Registered: ‎31-03-2010

Re: Upgrading contract

@Jenny777 This is a customer community, and we cannot help with account issues. You will need to speak to customer service. Obviously there's a huge time difference, so you'll have to adjust your call to that. https://www.o2.co.uk/contactus If you cannot get through on the number provided in the link you can also try +44800 032 1402.


Posts: 83,224
Topics: 577
Solutions: 4,096
Registered: ‎04-01-2009

Re: Upgrading contract

It's almost midnight in Thailand and the best time to call would be 1500 hrs local time.

Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Upgrading contract

Hi @Jenny777, and welcome to the forum Wave I hope you foudn the advice above useful, and pelase do let us know how you get on with this!

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