Solved: If I was to upgrade my phone this week, would I st...

Anonymous · ‎10-08-2025

Above.

I'm after a Pixel 9 if possible.

I have Instagram to ask CS but I don't think they work on a Sunday?

MI5 · ‎10-08-2025

@Anonymous

Insta have stopped the messaging facility now.

wrt the question, you can upgrade or take a new contract, but either way, you start over with a new device and airtime plan.

Guide: Upgrading Your O2 Phone

Guide: How does O2 Refresh work?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎10-08-2025

@Anonymous

Insta have stopped the messaging facility now.

wrt the question, you can upgrade or take a new contract, but either way, you start over with a new device and airtime plan.

Guide: Upgrading Your O2 Phone

Guide: How does O2 Refresh work?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎10-08-2025

@MI5 So I'll wait till I've paid off the existing Airtime/Device plan circa the 26th of next April then.

Also, if I can't talk to them on Instagram, and I no longer use Facecrap or X, how do I contact them? I hate ringing up because the non UK call centre drones don't understand my strong local accent.

MI5 · ‎10-08-2025

Pixel 10 will be out by then too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎10-08-2025

@MI5 Good point, but would the 9 be cheaper and get the 10 or 11 next time?

MI5 · ‎10-08-2025

@Anonymous

Previous models will always be cheaper when a new one comes out.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

If I was to upgrade my phone this week, would I start a new Airtime/device plan or keep existing one

Free tablet

Moneysupermarket deal

Direct debit

Esim

add another 02 phone to my account