Netflix 6 month offer

[Davis74]

I recently purchased a new SIM only deal which included 6 months free Netflix.. I have had email confirmation of this from o2.. but when I try to activate it on my phone, it says my number is not elegible for the offer... I messaged a guru but they couldn't help... anyone have any ideas.. Thank you..

[Cleoriff]

Hi @Davis74

There are so many problems redeeming this offer. Have you tried turning WiFi off and doing it over mobile data only?

If still having problems I will ask one of our community managers @EmilieT or @Martin-O2 to help.

Best of luck and welcome to the forum

[Anonymous]

Another one for @Martin-O2

[Dido55]

I have same problem , went for the upgrade on 23rd Dec 18. Just spoken with a technical advisor, he informed there is a problem, they don’t know when it will be fixed nor how they will advise when problem fixed.

O2 seem to be still promoting the offer , how can they do this when thy know it’s not working.

[AgentDD]

I’ve also got the same problem. My husband and I changed tariffs and got the little card from the in store guru for 6 months each. I even got an email today asking me to activate the offer but neither number is now being accepted. Very frustrating!  Can’t seem to get anyone on chat today either!

[MI5]

O2 are aware of a problem and working on a fix.
@Martin-O2 is helping out in the meantime.

[Martin-O2]

Hi everyone! 

There is currently an issue with the Netflix offer that's causing problems for some customers trying to redeem the offer. 

We should have an update on this early next week and I grab details of those affected then if need be. 

[Marjo]

Hi everyone, 

I've just received confirmation that the website redemption issue should be fixed now. Can you please try again if you haven't already and let us know if you're still having issues with this or if it goes through ok now?  @Davis74, @AgentDD, @Dido55?

Cheers

[AgentDD]

Still no luck. I put my mobile number in but don’t get the text message with the activation code. I have had issues before with not getting texts from o2. Appreciate some help on this!

[Cleoriff]

@Marjo?