on 08-01-2019 13:27
Solved! Go to Solution.
on 08-01-2019 14:32
@Jenny777 This is a customer community, and we cannot help with account issues. You will need to speak to customer service. Obviously there's a huge time difference, so you'll have to adjust your call to that. https://www.o2.co.uk/contactus If you cannot get through on the number provided in the link you can also try +44800 032 1402.
on 09-01-2019 12:54
Hi @Jenny777, and welcome to the forum I hope you foudn the advice above useful, and pelase do let us know how you get on with this!
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