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[Robbie38]

Hi I have not long joined o2 and i just upgraded from a sim only plan to a device plan on my pre contract aggremment etc it says its a custom plan I've tried google and online and can't really find anything and im wondering is a custom plan still part of an o2 refresh plan ? And is all new plans o2 refresh ? My credit agreement is split into 2 my device plan and my tariff plan so it looks as if it is but yet it says custom plan on my custom plan cca agreement thanks for any info

[MI5 · Accepted solution]

@Robbie38 

Yes, it's a refresh plan.

https://www.o2.co.uk/custom-plans

[Robbie38]

Cheers for the quick reply and clearing that up for me 🙂

[MI5]

You're welcome

[Robbie38]

Hi just another question I have had my dispatched email etc and also my tracking number but its only the tracking number in the email it doesn't say who's delivering it do u know who delivers handsets for o2 ? 

[MI5]

@Robbie38 

DPD or DHL usually.

PARCEL TRACKING UK - Parcel Monitor

[Robbie38]

Thanks bud