Upgrade returned after I paid device off
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on 22-12-2020 09:37
Wondering if anyone can shed some light as I am slightly confused with Live Chat.
So I had £378 left on my device, when I upgraded I paid this off... Returned the phone as couldnt adjust from Samsung to Oppo and want to preorder the new samsung when its announced.
My question is, will my previous device still keep the money, or as part of the return do they refund that and charge the device charge as was before the upgrade?
Im hoping they keep the device paid off but Live chat kinda give a roundabout answer on it.
Cheers
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on 22-12-2020 09:43
So when you come to upgrade again unless there is an upfront cost you have nothing to pay.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
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on 22-12-2020 09:45
If you paid off your existing device to get a new phone, then O2 will keep the money as that was payment for the old device.
When you pre-order the new one, you will start afresh. (If I'm understanding what you are asking? Lol)
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on 22-12-2020 10:14
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on 22-12-2020 10:14
The old device is yours once paid off.
Why did you return it?
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 22-12-2020 10:36
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on 22-12-2020 10:36
@MI5 wrote:The old device is yours once paid off.
Why did you return it?
@Rbarkley82 couldn't adjust from Samsung to Oppo. Wants to pre-order the new Samsung?
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on 22-12-2020 10:45
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on 22-12-2020 10:45
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on 22-12-2020 10:50
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on 22-12-2020 10:50
You will be fine. Best of luck with the new phone (when you get it)
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on 22-12-2020 11:06
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on 22-12-2020 11:06
@Cleoriff wrote:
@MI5 wrote:The old device is yours once paid off.
Why did you return it?
@Rbarkley82 couldn't adjust from Samsung to Oppo. Wants to pre-order the new Samsung?
Yes I read that, but when paid off you don't return a device.
It belongs to you, not O2.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 22-12-2020 11:31
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on 22-12-2020 11:31
@MI5 wrote:
@Cleoriff wrote:
@MI5 wrote:
The old device is yours once paid off.
Why did you return it?
@Rbarkley82 couldn't adjust from Samsung to Oppo. Wants to pre-order the new Samsung?Yes I read that, but when paid off you don't return a device.
It belongs to you, not O2.
OP returned the upgrade as didn't like it...
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
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on 22-12-2020 12:01
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on 22-12-2020 12:01