Upgrade returned after I paid device off

[Rbarkley82]

Wondering if anyone can shed some light as I am slightly confused with Live Chat.

So I had £378 left on my device, when I upgraded I paid this off... Returned the phone as couldnt adjust from Samsung to Oppo and want to preorder the new samsung when its announced.

My question is, will my previous device still keep the money, or as part of the return do they refund that and charge the device charge as was before the upgrade?

Im hoping they keep the device paid off but Live chat kinda give a roundabout answer on it.

Cheers

[gmarkj]

No you have paid off the old device and are finished with that now.
So when you come to upgrade again unless there is an upfront cost you have nothing to pay.

[Cleoriff]

@Rbarkley82 

If you paid off your existing device to get a new phone, then O2 will keep the money as that was payment for the old device.

When you pre-order the new one, you will start afresh. (If I'm understanding what you are asking? Lol)

[MI5]

@Rbarkley82 

The old device is yours once paid off. 

Why did you return it?

[Cleoriff]

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@MI5 wrote:

@Rbarkley82 

The old device is yours once paid off. 

Why did you return it?

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@Rbarkley82  couldn't adjust from Samsung to Oppo. Wants to pre-order the new Samsung?

[Rbarkley82]

Thanks All... Essentially what I was hoping would happen... Rather have them keep the money and the old device paid off so when the preorder comes around dont have to faff around with refunds and paying off device again lol.

[Cleoriff]

@Rbarkley82 

You will be fine. Best of luck with the new phone (when you get it)

[MI5]

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@Cleoriff wrote:

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@MI5 wrote:

@Rbarkley82 

The old device is yours once paid off. 

Why did you return it?

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@Rbarkley82  couldn't adjust from Samsung to Oppo. Wants to pre-order the new Samsung?

---

Yes I read that, but when paid off you don't return a device.

It belongs to you, not O2.

[gmarkj]

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@MI5 wrote:

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@Cleoriff wrote:

---

@MI5 wrote:

@Rbarkley82 

The old device is yours once paid off. 

Why did you return it?

---

@Rbarkley82  couldn't adjust from Samsung to Oppo. Wants to pre-order the new Samsung?

---

Yes I read that, but when paid off you don't return a device.

It belongs to you, not O2.

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OP returned the upgrade as didn't like it...

[Cleoriff]

Thanks @gmarkj 

Exactly what I would have replied but busy with Word Hunt Diamond.