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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 249668 Views
  • 2 replies
  • 2 kudos

Airtime

I’ve recently purchased a new phone contract through o2. I understand I pay the monthly plan plus the airtime separately. These both came out when I recently purchased the phone but now 2 weeks in I’m being charged for the airtime twice. I don’t unde...

Abbie11 by • Level 1: Joiner
  • 869 Views
  • 3 replies
  • 0 kudos

Phone not delivered.

Ordered a new phone Friday - told it would be delivered in 7 days. Then got a text on Saturday saying it would be delivered on 23rd, followed by a text on Sunday moring sayoing it would be delivered today (Sunday). I wasn't in. Followed the link on t...

AliBla by • Level 1: Joiner
  • 658 Views
  • 1 replies
  • 0 kudos

0800 calls from an o2 mobile

Good morning, can you tell me please why I can't see a dialled 0800 number on my o2 bill? Thank you

Helen9 by • Level 1: Joiner
  • 384 Views
  • 1 replies
  • 0 kudos

Resolved! Lost phone :-(

Hi guysLost my iPhone underground in a huge warehouse last night. No signal no WiFi. Have set up erase iPhone and deactivate SIM card when/if it does connect but probably again.Anyways need a new sim now, if I go to an o2 shop will they give me one t...

Ethan878 by • Level 1: Joiner
  • 939 Views
  • 7 replies
  • 0 kudos

New phone new contract cancel rolling contract

I’m so confused. I am buying a new contract still on 02 through a website but how do I cancel this 30 day rolling contact and keep the same number. No calls centre due to COVID

bev74 by • Level 1: Joiner
  • 413 Views
  • 1 replies
  • 0 kudos

this months bill

I would like to make smaller payments to help me pay this month's bill

lisamarie by • Level 1: Joiner
  • 461 Views
  • 1 replies
  • 0 kudos

Resolved! Signal booster

Hi guys, well I finally got my problems with o2 sorted, I think, but I now have a great 100gb plan and a very poor mobile signal in the house, often none at all, I think I’m in a mobile signal dead spot, if I drive just a couple of hundred meters I c...

curlyboy by • Level 1: Joiner
  • 1950 Views
  • 6 replies
  • 0 kudos

Swaping numbers

I have 3 numbers with you one of them is full paid iPhone 8 I want upgrade it to a new iPad but transfer the number to my new iPhone11 I’ve got is this possible and is there a telephone where I can speak to real person instead of this web **** messag...

Resolved! Hotspot

Hi can I use my monthly Internet allowance as hotspot for other device, thanks

Resolved! Keeping my number

Hi I'm on an O2 contract at the moment and am due an upgrade. I have seen a new contract cheaper than the upgrade can I keep my number if I take a new contract out

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