Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

No network

Day 3 of No Samsung Galaxy 10 not working at all however some O2 users in the area are working fine? The O2 online status says there is a mast not working in the long is this likely to be out? Tried ringing Customer Servic...

AR1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! TRavel abroad

When I’m using my O2 travel Bolt on do I need to switch off my ansaphone ( voicemail) in case it triggers the daily tariff?

Lesleyj10 by Level 1: Joiner
  • 14 replies
  • 0 kudos

Resolved! Texting 6 digit numbers

Can you advise whether it is possible to dial 5-digit numbers? Have tried to enter a competition, using 5 numbers, but message not delivered. I used to be able to dial these numbers. Thank you

frankie805 by Level 2: Apprentice
  • 14 replies
  • 0 kudos

Resolved! Contract

36 month contract on a new phone, that's a whole additional year in comparison to other providers who charge the same/if not less. Doesn't seem competitive or am I missing something??

Dfcn by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Is any one having network issues today?

Hello , i have been trying to make a call since morning but everytime i dial a number a message is displayed "NOT REGISTERED ON NETWORK" anyone else having this issue?

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

Resolved! network down

I'm having problems with my network coverage,anyone else having problems,says a mast is down in my area,this had been napping alot since may.

Resolved! Making an International call from the UK on my mobile

Can anyone advise on the charges if I dial a number in Europe or in the USA from my mobile in the UK?Can these calls be part of my 'free minutes inclusive package' ?I know whatsapp is free, but sometimes I need to dial a business land line.Thanks

CTD by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Click and collect

Hi, I’ve ordered an iPhone XR at around midday today and contacted o2 and have done my credit check. I have to collect my phone this weekend due to where a live and I still have received a confirmation email. How long does it usually take for your ph...

Eis2019 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! I want to leave this awful provider

Over the past three weeks I am getting intermitent connection from O2 for my data. B15 2TH. How can mast problems last this long. As this mast covers both my work area and home I am fed up with the constant of being unable to use my data. I want to l...

Vas by Level 1: Joiner
  • 6 replies
  • 0 kudos