Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Changing my Tariff

I changed my tariff to £10 big bundle, and then I proceeded to top up my phone with £10. I originally had the £5 bundle, and so instead of taking away £10 and giving me 6GB of data, they took away £5 and kept me with my old tariff, with no data. My i...

Resolved! Prevent phone connecting to networks outside Eurozone.

Hi, I’m due to visit an area of Greece close to the Turkish border. During a previous visit I accidentally incurred huge roaming charges when my phone connected to a Turkish network. How can I avoid this in future without paying for a bolt on? Is the...

Resolved! Inclusive minutes

Are calls to 0818 numbers included in the unlimited minutes

Which SIM can I use in my Huawei mobile hotspot device?

I’ve got a mobile broadband device, can I buy a SIM only upgrade which is for a phone as it’s better value with more data, or do I have to get a data only SIM? Both are from O2. If I want to use the phone SIM, do I need to unlock the device first? Th...

Resolved! Number porting

I didn’t ask for my number to be ported anywhere? I have just received this text “O2: Sorry to see you go. Just to let you know that your number's going to Port out today. Once complete, your O2 sim won't work anymore.” I haven’t got a new sim or any...

Resolved! o2 Open Discount

HiI have not received my o2 open discount. The email won't come through. Many Thanks

Resolved! Can't transfer my number

Hello, could someone please help... I'm trying to port my number from Tesco mobile to o2 pay monthly. I got my new o2 sim card and PAC number from Tesco. I did fill in the form following the link https://www.o2.co.uk/help/phones-sims-and-devices/how-...

Resolved! Order delivery

recently ordered a new Galaxy S20 that was on offer with free buds. Tracked my order and received handset swiftly BUT was told my order was split between 2 separate deliveries and was awaiting something else. Now says order is complete even though I'...

Resolved! Starting my tariff

I have changed my tariff for 30 pound and this doesn't start till the end of August and I need it now how do I change the date

My bill has doubled for no reason and I cant contact you because it's not urgent apperntly

So in June I had the usual email saying that your tariff will be going up 2.7% my bill was around £19 so should now be around 21 at the most however for the last 2 months you have been charging me £32. And no one will talk to me and all your live cha...

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