Transfer old number

[curlyboy]

Hi, I’ve just ordered a new o2 sim and asked to transfer my old number but I’ve now changed my mind and want to use the original number of the sim
Thanks
curly

[curlyboy]

I forgot to add that the original number is showing on MyO2 but I have just received an email where it clearly states my number as the one I had asked to transfer, tried to get some help from O2 help assistant but doesn’t seem to understand my request?

[Cleoriff]

@curlyboy 

Just continue to use your old sim, or

Give O2 a call Guide: Coronavirus Community Help and Support 

[Marjo]

Hi @curlyboy welcome to our community. It would be great to hear back from you to hear how you're getting on with this and if you have any additional questions the community could help with?

[MI5]

@curlyboy 

There's a good chance your number won't transfer unless you chase it up, so check when the sim arrives to see what number is on it Guide: How do I find my own mobile number? 

If it has transferred your old number, you'll just need to call O2 to get a new number, which is free to do anyway Guide: How to change your mobile number 

[curlyboy · Accepted solution]

Hi guys, thanks for your replies, update is, I finally got to talk with the assistant, but the method sucks, surely an organisation the size of o2 would have live chat🙄🙄🙄 anyway he/ she says they will stop the transfer of my old number, but I’ve not had any other confirmation of this. Can’t yet see if this is the case as I’m waiting for my new iPhone 12 pro max in order to try the o2sim. Hopefully it will use the number on the sim🤞🤞🤞. I’ll keep you updated if it’s the case
Cheers curly

[curlyboy]

Hi guys, just another update, despite being assured by a tech guru 🙄 that the port in would be cancelled, well, it wasn’t and my number was changed!! After spending an awful long time yesterday I finally got to speak to a human being👏👏👏 and I have now got the o2 number that came with the sim, however, I have lost the other Tesco number that I had planned to keep as a spare phone along with the credit with that number, a bit annoying but he ho! Another phone call this time to Tesco who say they can reinstate their number for me, but not the credit, however I’ll need a PAC. code from o2, well after this fiasco I’m reluctant to do this so instead I’ve ordered another PAYG sim from Tesco. All being well the problem may well be sorted, but definitely not over impressed with o2 so far. I seem to remember having problems before so hence the change to Tesco many years ago, at least it’s very easy to actually speak to someone
curly

[Marjo]

Thanks for the update @curlyboy , glad you're sorted but sorry to hear you've had some frustrations along the way. Happy to pass on your comments and feedback over to the business.

Hopefully everything will go smoothly from now on!  If you need any further help/advice do pop back in anytime.