Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Data

I have just changed Tarriff and suddenly my data usage has increased drastically. Normally I use about 1GB of data because I am at home and using home wifi. In just 10 days I have already used over this. Can anyone offer any advice as I cannot get to...

4G Speeds of only 0.3Mbps upload with visual line of sight to mast

I've had O2 4G for the last fours years at my rural location (only a few farms around me). I have a visual line of sight from my office to the mast on the hill. I enjoyed a 4Mbps UPLOAD as my research and work requires uploading data to another offic...

Deposit refund

Hi I had paid a £275 deposit when purchasing my phone, I was told I could request it after my 4th bill was generated which I did on Monday, the guy on the phone requested it and advised me it would show on my app within 24hours then I had to call to ...

Where has my credit gone

So my mum topped up her PAYG phone with £10, her big bundle isn't set to renew until the 5th yet within a few hours her credit has gone down by £4 odd. She hasn't made any phone calls or texts that charge so we can't understand why she has been charg...

sim swap not working

hi, i rang yesterday o2 customer sevices to do a sim swap.i was told it would take up to 24 hours. it has now gone beyond this and i have had no phone for all that timewhenever i ring customer services the automated response keeps cutting me off!!#i ...

Resolved! Free Sony headphones

I can't find any information on how to claim my free Sony headphones with the Sony experia ii. Any suggestions please.

Upgrade

My contract will allow me to upgrade on 24th December and I've seen a really good upgrade deal with O2 through mobile phones direct and was wanting to know how easy it would be to pay off my contract early and take out the new one now as think this i...

Order accepted?

Ordered a tablet yesterday online everything went through fine money out of the account for up front payment, got all the emails contract agreement etc. Went on my account and it says reviewing order, will take up to 24 hours. But its been longer tha...

Waiting for the info

Hi all, recently I have applied for a phone contract on iPhone 12 pro, I payed for my deposit etc which is still pending and I am aware o2 won’t let it go through if I didn’t get accepted due to my credit score. Therefore I am wondering when will I g...

Data sharing

How do I share data between my o2 refresh accounts there both in refresh and it’s showing on view shared data but nothing to click on to start sharing please help

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