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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 348379 Views
  • 2 replies
  • 2 kudos

Upgraded phone BLACKLISTED

Hi everyone , So i recently upgraded my phone to a new Iphone 12 Pro Max and the day i received it , i was trying to set it up and got a message "The phone is reported Stolen/Lost" confused , i checked online with the IMEI and it shows that the phone...

Moon11 by • Level 1: Joiner
  • 579 Views
  • 2 replies
  • 0 kudos

Resolved! Disney +

I currently have Disney + on priority. My offer runs out on 18th January. I know I can renew for £5.99pcm. However, on extras it’s offered for £5.99 but with £2 reduction on airtime.If I let it end on 18th can I add it at a later date & get the £2 of...

Nanof7 by • Level 1: Joiner
  • 1145 Views
  • 5 replies
  • 0 kudos

Contacting O2 customer services

Why has it taken my in total over 6 1/2 hours to wait for someone to answer my call which has not yet been answered I have the awful music playing now? I was told a 30 to 45 minute wait. Started 10 am this morning no answer it is now 16:40 and yester...

AGC64 by • Level 1: Joiner
  • 1060 Views
  • 3 replies
  • 0 kudos

Poor signal

I have a netgear home hub pay monthly device, the signal was OK to start with. I race online with friends but recently they started complaining about car jumping around all over the place, high latency and low bandwidth. If had known this was gonna h...

Resolved! Deposit Refund

So I've kept up my payments and was meant to receive my deposit back today. However a payment has gone out but no deposit refunded? Any help would be appreciated!

AL484 by • Level 1: Joiner
  • 405 Views
  • 1 replies
  • 0 kudos

Resolved! porting over a number from old device to new phone

I have bought a SIM only deal and am waiting for my old Pay as You Go number to be ported over to my new SIM. How long should this take as i have been waiting two days now?

Trevor3 by • Level 1: Joiner
  • 762 Views
  • 3 replies
  • 0 kudos

Resolved! sim not available

hiii have taken new contract for samsung z fold 2,the mobile is super but i didn't get sim and my plan is activated.there is no help from customercare

Resolved! Upgrading to 5G

Hi, I recently chnaged from Virgin to O2. i currently have an IPhone XS Max and my sim is a 4G pay monthly. I am expecting the IPhone 12 PRO MAX to be delivered on the 13th of January, this has 5G cabability on it. Do i need a new sim or will my Sim ...

Michael8 by • Level 1: Joiner
  • 601 Views
  • 1 replies
  • 0 kudos

Repair tracker not working

I sent in my Pixel 3 for repair on the 8th of December and I have heard absolutely nothing back from the repair centre.The repair tracker has never worked and the phone number for the repair line now just leads to a full voicemail box.I previously sp...

Nickj by • Level 1: Joiner
  • 945 Views
  • 3 replies
  • 0 kudos
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