Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Voice Mail

Hi. I have lost my visual voice mail on my iphone 7 + for the last 6 months. I have tried going back to reset network and also going to the voicemail tab and looking for the voicemail icon but I can't do it.

Unrecognised charges

I have been charged for things from google play and I tunes that I have not requested , how do I get a refund and report them as not authorised

Resolved! Not happy with upgrade

I was due for an upgrade whilst in lockdown and not able to go in store or speak to anyone about the upgrade, I have received the new handset and I am not happy with it, and I am unable to find any way to speak to someone regarding this, concerned I ...

Resolved! Airtime + device contract, early payout

Hi bought an iphone 11 last September on a 36month device plan, though I think the airtime is only 12months. I can't seem to find where to confirm that. I have tried 202 all day, but not got through. I would like to leave o2 because my desk location ...

Resolved! Upgrading

If I was to upgrade my contract today, would I be charged for the new contract today? Or would it continue on till the 2nd Feb when it's due with additions?

Resolved! Upgrading an iphone 6 to an iphone SE 2020

If I upgrade from an iphone 6 to an iphone SE 2020, do I just have to swap the SIM card over to the new devise? Will all data and the phone number be on the new devise?

This number is not recognised on a new O2 contract

Hi there I moved from 3 to O2 about 8 days ago, and ported my number across. The problem i'm facing is that a few callers to my number are recieiving the message "this number is not recognised" Most are getting through fine, and my whatsapp is using ...

Contacts calling from Russia..?

Hi,Right so for the past week, I’ve been having people call me from Russia.. after a while of receiving these calls I decided to answer them and realised it was people in my contacts calling me? But for some reason it isn’t coming up with their conta...

Resolved! Upfront cost refund

I paid £250 upfront deposit for my iPad and was told after paying 3 bills on time it would go into my account as a balance and then I would beable to request a refund. Where abouts does this balance show? As I can’t seem to find where it would and I ...

Resolved! sim swap

hi there. i'm on pay monthly sim only and i've just bought a new phone that uses a smaller sim card than i the one i have at present. so i guess i need to do a sim swap and i see i can complete the process using the O2 app, but can i order a new sim ...

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