Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

NHS discount

Don’t know what you mean

Monthly to Pay as you go

Hi, I need some advice. I am currently unemployed due to Covid/lockdown and as a result of financial hardships, I am unable to continue paying my phone plan. Yesterday, I rang O2 explaining the situation and made the payment to settle the rest of my ...

5G

If I get a new phone that is 5G, do I have to get a new sim and/or plan?

Resolved! Switching from pay monthly to pay as you go

Hi!My contract was due to end in April 2021 but I decided to pay off my phone plan and end my contract early. I have made the decision to switch to pay as you go and I am waiting for my new SIM to arrive. But when I look on MyO2 my Monthly O2 Refresh...

How do I get 02 to contact me ?

My sim has been blocked through loosing my job i explained this to a 02 adviser who explained I needed to ignore the letters ...now they've totally blocked my phone and I can't call for them to get any help.

Resolved! New contract via a Third Party

Hi. My contract with 02 ends next week and i have been looking at a new contract with a third party, but still on 02. Can i order the phone and then immediately migrate the new contract to the old number or do i have to wait 30 days? If i can, how do...

Resolved! Upgrading my phone.

Hi I’m trying to upgrade my phone, I get right through to the end and advisors have set everything up. All I have to do is click a link and complete the contract but it keeps coming up with the same message saying “you cant use this server or your co...

Resolved! Upgrade delivery texts

I have just upgraded my son’s pay monthly sim (all in my name). It stated they would text, when the device has been sent, with updates. Will they text my phone number as that’s the number they have for the account holder? Or will they text the number...

Dodgy text?

Hi,I have just finished upgrading my phone - did everything online. As soon as I got the confirmation screen on my computer that the payment etc had been made, I received a text message from 8101921 claiming to be O2 and saying the following: 'For yo...

Resolved! Disney+

Why have I had two charges for Disney+ added to my monthly bill?

O2

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