Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Premium Rate Numbers

I have just received a text from O2 advising me that I have been charged for a premium rate number. At first I panicked about this thinking someone was using my account, I had not called a premium rate number to my knowledge. However upon investigati...

Texts to competition numbers

Texts to a competition number (81155) keep coming back as undelivered. My wife on Vodafone doesn't have this issue so why do I on O2?

Resolved! Samsung s20 screen unresponsive

Can someone from o2 call me to discuss the issue I'm having with my recent upgrade.I've got a refurb Samsung 20 5G and the screen touch response is bad.When I'm on a website it stops scrolling and freezes, when I'm using the keyboard its missing lett...

Resolved! Regular media message snot sent by me

I am being charged every moth for a media message sent to an email address at 11.53 . I am not sending these. I am being charged. 0.542 every month. What is this?

Changing Delivery Adress

Hello, I'm new to O2 and trying to buy a phone but the delivery adress is not the good one and I can't change it. Could you help me please? Thanks

Desperate need to speak to customer services

HiI am desperate to speak to someone at O2 back in August I phoned o2 and cancelled my contract, my last payment via direct debit came out in Aug, I was then told I had just 1 more bill to pay for Sept so I paid this in Sept over the phone as the dir...

Resolved! Apple Watch for family

I would like to purchase an Apple Watch for my dad. He is already a o2 customer but I want to do this as a surprise so I would be purchasing a pay monthly watch from my account. Will the Apple Watch connect to his iPhone? And how does this work for a...

Resolved! URGENT - Cancelled Order still active

So, long story short I had taken out a pay monthly contract but cancelled it before it was due to start as I wasn't at home to receive the device due to work commitments as an emergency worker.However, O2 continue to send me messages about my bill an...

Resolved! upgrade going to wrong address

ive just ordered an upgrade, i changed my address but it was just billing address and now the phone is heading to my old address, I cant find a way to cancel it or change address please help

Resolved! Cancelling Disney+

Anyone know how to cancel Disney+ - they don't make it easy!!

O2

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