Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 123968 Views
  • 27 replies
  • 5 kudos

Resolved! Can send texts but can’t receive them

I’ve just recently bought a new phone and have moved from id mobile to o2, I’ve kept the same number so have switched it from Id mobile to o2 however I am able to send texts but I am not receiving any. Can you help?

Resolved! Using my o2 in Switzerland.

Hi Im planing to go to Switzerland in two weeks for a month? It will be an extra charge or it will be the same charges like in UK(Unlimited calls/texts/data as I have in UK)? I have my travel bolt active aswell. Thanks for your help.

Imro by Level 1: Joiner
  • 267 Views
  • 1 replies
  • 0 kudos

Resolved! Device plan larger payment

HelloI have a bit of extra money this month and would like to make an extra one off payment towards my device plan. I have looked on this forum and the advice is to go onto my o2 but when I try to make a larger payment it tells me to phone 202. I cal...

Griffy by Level 1: Joiner
  • 448 Views
  • 3 replies
  • 0 kudos

Resolved! O2 App showing incorrect plan details

Now that the App is back up and running there is an issue of it not showing correct plan details. Before the App went down I had a monthly allowance of 10GB on checking this morning it’s now showing 5GB; will this rectify itself or will I need to con...

Sirwolfie by Level 1: Joiner
  • 1201 Views
  • 14 replies
  • 0 kudos

Sim swap not working help

Uber desperate for advice if anyone is in the know. iPhone Xr stolen 3 days ago. Following advice of person I spoke to at 02 when I reported phone missing, went into 02 next day with old handset (iPhoneSE) and got new sim. Told sim should kick in wit...

Di1 by Level 1: Joiner
  • 1302 Views
  • 6 replies
  • 0 kudos

Resolved! O2 in Europe

I’m going to Spain on 27th feb and as the Uk is no longer part of Europe - I was wondering if I can still use my data the same as the uk like I used to be able to? I want to avoid a ridiculous phone bill when I get home! TIA

StaceyL by Level 1: Joiner
  • 737 Views
  • 5 replies
  • 0 kudos

Resolved! Staff Plan

Im an o2 staff employee and was wondering if i take a contract out in my dads name but for me to use, am i able to use staff plan? I currently have my contract with o2 under his name and would prefer to continue that as its easier.

KingRD23 by Level 1: Joiner
  • 1054 Views
  • 5 replies
  • 0 kudos

Add ons

I have recently brought more data and its not there even tho they have text me to say it is there.

Claire5 by Level 1: Joiner
  • 346 Views
  • 3 replies
  • 0 kudos

Wrong details charging more monthly for 15GB per month than agreed to PLUS CONTRACT TOOK Was 30GB

mobiles.co.ukHi Pemmy,Thank you for ordering the Apple iPhone XR 64GB CoralConfirmedYour order ID is *****Please track the status of your order through My Account.You will need your Email Address and Order ID to login.Grab £50 by recommending a frien...

Pemgem by Level 1: Joiner
  • 482 Views
  • 3 replies
  • 0 kudos

Sim card

I wanted to switch my phone number from Lebara to O2 and they gave me a new phone number and disabled my old one

Lavinia by Level 1: Joiner
  • 422 Views
  • 4 replies
  • 0 kudos