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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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  • 2 replies
  • 2 kudos

Resolved! Upgrade delivery texts

I have just upgraded my son’s pay monthly sim (all in my name). It stated they would text, when the device has been sent, with updates. Will they text my phone number as that’s the number they have for the account holder? Or will they text the number...

LisaB89 by • Level 1: Joiner
  • 674 Views
  • 4 replies
  • 0 kudos

Dodgy text?

Hi,I have just finished upgrading my phone - did everything online. As soon as I got the confirmation screen on my computer that the payment etc had been made, I received a text message from 8101921 claiming to be O2 and saying the following: 'For yo...

Resolved! Disney+

Why have I had two charges for Disney+ added to my monthly bill?

Csh_91 by • Level 1: Joiner
  • 359 Views
  • 1 replies
  • 0 kudos

Resolved! Sim hasn’t arrived

Ordered a pay monthly sim but it hasn’t arrived and I don’t want to be billed when I havnt used anything. Iv tried contacting customer services but with corona going on no one seems to be available online or on the phone.I’m not sure what to do

Mriak22 by • Level 1: Joiner
  • 486 Views
  • 2 replies
  • 0 kudos

Data

Wanting to cancel my extra data

Annabel by • Level 1: Joiner
  • 465 Views
  • 2 replies
  • 0 kudos

New customer offer for existing

Hello, my contract comes to an end next month and I want to purchase a new contract I have seen on mobilephonesdirect.co.uk. This is a new contract and I want to check how I will retain my existing O2 number? I don't believe a PAC is required as it w...

Resolved! Unfair charges for unused my o2 line while abroad

I was away out side the EU area over the last several months. I had opened my O2 phone few times just to get numbers from the phone and to check a message was sent to me.Although I made sure that the mobile data is off and I was only using the Wi Fi ...

Sami by • Level 1: Joiner
  • 1051 Views
  • 3 replies
  • 0 kudos

Bill

How comes on my account if says I’m overdue?

Baylee by • Level 1: Joiner
  • 391 Views
  • 2 replies
  • 0 kudos

Statements of older bills

How do I now get statements of my old phone bills as this option has now gone from the 02 web site and I need them for my tax returns

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