Ordered a new Samsung Galaxy S20 FE on my upgrade,...

Holly10 · ‎21-01-2021

Ordered a new Samsung Galaxy S20 FE on my upgrade, will it be 5G? It doesn't say?

Bud1 · ‎21-01-2021

It looks like it is 5G from a quick search online;)

jonsie · ‎21-01-2021

That's 4G not 5G @Holly10

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Bambino · ‎21-01-2021

@Holly10 There is a 4G and a 5G model. If you want the 5G and the 4G arrives you'll have to send it back under the change your mind policy: Our change-of-mind policy | Help & Support | O2

I DO NOT WORK FOR O2

MI5 · ‎21-01-2021

@Holly10

Which one did you order?

Your confirmation email will tell you either FE or FE 5G?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎21-01-2021

That's why I said it's 4G

It would state on the email or order number if it was the 5G variant

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

O2

Ordered a new Samsung Galaxy S20 FE on my upgrade, will it be 5G? It doesn't say?

Charged double for Monthly Bill

Phone blocked

Sim only renewal coming up

Calls and SMS temporarily unavailable

How do I cancel a order