Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 text message askin for bill payment

HiI've been receiving text messages and missed call from ''o2'' saying they have been unable to take bill payment.I am just trying to see if this is legitimate. My next bill is not due till 6th August and according to this app everything looks fine.M...

Resolved! Scam message?

I received a text from +44 7385 741465 saying “O2:We were unable to process your latest bill. In order to avoid fees, update your payment information via: [Link removed] is this a scam?

Resolved! Is this a scam

Just received this from +44 7393 615975O2:We were unable to process your latest bill. In order to avoid fees, update your payment information via: [Link removed]Is this a scam? Thanks

Resolved! Sim swap for same number not working

Hi I have put a new sim into my new phone and the sims has not activated after 24 hours.

Resolved! Loyalty

Hi, I have 3 numbers registered to the same address so have been advised that I can benefit from loyalty discount but it keeps being rejected. Please can someone help with what layout to use in the text? The online chat person said to do it in this l...

one plus 6t

hi my phone has been unusable since january (21/01/20) , its been for repair and returned stating they have found the issue and fixed , upon reinstalling after repair i found that problem still presists, we went into lock down and could not return ph...

diverted callls

was late paying bill as my wages were late going in. i paid on Saturday yet calls are still being diverted, and i cant seems to find out how to actually speak to someone. never had issues before with either re-conneecting or speaking to someone. i ne...

Resolved! o2 Scam website

There is a site emulating an o2 site if you receive a text from +44 7385 091*** then it's a scam thought i'd bring this to your attention the site their emulating is [mod edit: removed to ensure safety]

My bill

I can't get in touch with o2. I having trouble paying my bill,never had any before. I'm shelding, I was supposed to start job at beginning of lock down,not entitled to anything of the state I'm 63. I can pay at the end of the month,the 2 that I will ...

Resolved! Upgrade new phone

If I upgrade to new handset from SIM only contact can I keep my number? Tia

O2

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