Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! No 3G/4G for over a week

Hi i have had no 3G/4G for over 7 days now but im paying for the service - the website has said a mast is down but has been for over a week?? My partner has EE and that has been working all ok - My postcode is CT10 1DF

MLW by Level 1: Joiner
  • 2 replies
  • 0 kudos

Mast not working

Hello, It shows that the mast in my area is no working. Should i not be elegable for some compensation. I am paying for a service that is not working.

Sonal by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Voicemail 901

Is there a way of stopping Visual Voicemail like there is on EE? I don’t like it and would rather dial into 901 to listen to messages which is much clearer.Also how come you can no longer choose how voicemail notifies you of new messages. There used ...

nick_89 by Level 1: Joiner
  • 2 replies
  • 0 kudos


HI.My Son has used most of his data and still got a long way to go and I have still got loads of data on my phone can I transfer some of my data on to his phone. Thanks

tw151uj by Level 1: Joiner
  • 3 replies
  • 0 kudos

how do%20I%20change%20my%20username

My username seems to be my husbands email address,I may have put this as the recovery email address. I have followed steps to change it to my email address but it says that is already registered so what do I do?

Tillybert by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Lied too about "new tablet deal" from O2

Went in store to upgrade my Samsung S8 to a Samsung Note10+ a couple of months ago, under O2 Refresh. The guy who I was talking too asked if I was interested in a tablet and I declined, as I have no need for one. After declining, he then told me that...

Wallywee by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Discount

I’m contemplating upgrading, how do I ensure my work discount code is applied and how much discount would I get?

Elaine27 by Level 1: Joiner
  • 12 replies
  • 0 kudos

Resolved! O2 open - excluded devices

Hi, Sorry if this Sounds a stupid question but I am currently on EE and on a sim only having my contract finish in February this year. I’m looking to get the IPhone 11 Pro Max and currently have ‘Perks at Work’ which would give me 25% off airtime. I ...

Amanda21 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! My bill

Mrs Lisa Pearce, [Removed], I'm paying the bill tomorrow morning,

Mrs by Level 1: Joiner
  • 4 replies
  • 0 kudos


Hello, 01.12.2019 finished my mobile contract phone- [Removed]. I ordered a SIM card with the same number. But I got a SIM card with another number. Sigita

Sigita by Level 1: Joiner
  • 3 replies
  • 0 kudos