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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237463 Views
  • 2 replies
  • 2 kudos

Data

Wanting to cancel my extra data

Annabel by • Level 1: Joiner
  • 466 Views
  • 2 replies
  • 0 kudos

New customer offer for existing

Hello, my contract comes to an end next month and I want to purchase a new contract I have seen on mobilephonesdirect.co.uk. This is a new contract and I want to check how I will retain my existing O2 number? I don't believe a PAC is required as it w...

Resolved! Unfair charges for unused my o2 line while abroad

I was away out side the EU area over the last several months. I had opened my O2 phone few times just to get numbers from the phone and to check a message was sent to me.Although I made sure that the mobile data is off and I was only using the Wi Fi ...

Sami by • Level 1: Joiner
  • 1053 Views
  • 3 replies
  • 0 kudos

Bill

How comes on my account if says I’m overdue?

Baylee by • Level 1: Joiner
  • 391 Views
  • 2 replies
  • 0 kudos

Statements of older bills

How do I now get statements of my old phone bills as this option has now gone from the 02 web site and I need them for my tax returns

Where’s my order

I placed an order two days ago for a new handset, said it would be next day delivery, but still no delivery or update? The Order Number:ms-116138263. Any help?

Nickmoore by • Level 1: Joiner
  • 350 Views
  • 1 replies
  • 0 kudos

Weird return

Hi Guys, Hope you are all well and safe! My friend decided to cancel the contract 2SIMs+2Devices called the customer service and they sent him a DPD courier which colected the package but didn't provide a receipt back. Now my friend is very worried h...

Varna by • Level 1: Joiner
  • 453 Views
  • 2 replies
  • 0 kudos

Resolved! Want to Upgrade SIM to 5G and change SIM Plan - will new SIM card know my existing phone number?

I'm buying an iphone 12 (from Apple, so unlocked) and need to get my o2 4G card changed to a 5G, but I also want to upgrade my SIM Plan to a 12 month sim-only plan with 150gb data. Does the card turn up with my existing phone number on or do I have t...

Landgirl by • Level 1: Joiner
  • 2901 Views
  • 4 replies
  • 0 kudos

Resolved! 5g

I changed to a sim only contract and bought a apple iphone 12. The advisor in store said i can add the 5g bolt on once I get the phone. Now I’m being told I can’t? Can I add 5g to a sim only contract? The website suggests you can.

JonathanB by • Level 1: Joiner
  • 2349 Views
  • 12 replies
  • 0 kudos

O2 open and upgrade

Just upgraded my phone, will the o2 open discount be automatically moved to new plan?

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