Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Bills

Hi, I was just wondering whether I could view the outgoing and incoming calls from my O2 bills somehow? I would like to view the months of August, September, and October of 2020? I've already looked at my previous bills but it only shows me outgoing ...

add a number to my account

i want to add my sons phone number to my account so that it comes up under one bill

voicemail

I am unable to retrieve voicemail messages.Dialing 901 does not help.When I do, I am told I have no messages even though I have tried leaving them.Help please.

Resolved! Phone Number

Am I able to keep my phone number if I move from one account to a new phone account? Different account holders.

Resolved! New iPhone 12 pro set up

I have set up my new iPhone 12 pro with the new sim and I only have access to WiFi. No 3G etc and I can’t receive or make calls. Do I need to do something to activate the new sim please?

Resolved! Keeping my new number and puc codes

Hi I gave O2 my puc code last week as I want to keep my number as I have moved over to them. I gave it them as part of the process of buying my new sim, before I even had my new phone, which I got on Friday. I presumed them asking for it in advance a...

Changing Device Plan to Direct Debit

Hi There, I cannot seem to setup a Direct Debit on my device plan and constantly receive messages saying bill now over due. I cannot find it anywhere on my O2 and everytime I call the customer sevices number after a mintute it says ' Good bye 'I want...

Resolved! Sim swap not working

I’ve just received new phone and sim. Old sim has stopped working and new sim has no service. Can’t contact 02 to ask

Upgrading

Hi I am thinking of upgrading to another contract within O2 (I'm current on a monthly 4GB, unlimited C & Ts) and thinking of upgrading to a better model with better GB, memory unlimited C & Ts and was wondering what would happen to my old contract Wo...

Resolved! Phone unlocked?

Hi everyone, if I buy a pay monthly iPhone, can I use it with a vodafone sim card or the sim have to be O2? Thank you

O2

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