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Charge for 'messages'

JerryMartin
Level 1: Joiner
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on ‎20-01-2021 11:37

on ‎20-01-2021 11:37

Hi, I just received my 2nd bill and I've had £1.95 added for "messages"
I have unlimited texts in my plan, does anyone know what type of text message causes these charges so I can avoid them?
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JerryMartin
Level 1: Joiner
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on ‎20-01-2021 11:39

on ‎20-01-2021 11:39

Hi, I just received my 2nd bill and I've had £1.95 added for "messages"
I have unlimited texts in my plan, does anyone know what type of text message causes these charges so I can avoid them?
Message 2 of 6
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Anonymous
Not applicable
In response to JerryMartin

on ‎20-01-2021 11:53

on ‎20-01-2021 11:53

Picture messages will incur charges
Message 3 of 6
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MI5
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on ‎20-01-2021 12:01

on ‎20-01-2021 12:01

@JerryMartin 

 

See help here Guide: Accidental MMS Sending and How to Avoid it 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
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on ‎20-01-2021 13:25

on ‎20-01-2021 13:25

It sounds like 3 mm messages

Download a copy of your bill for a breakdown

Guide: How do I get to the 'Download Bill' page? 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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bigdavie88
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on ‎20-01-2021 19:36

on ‎20-01-2021 19:36

May also be premium texts. What number shows on the bill?
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