Outstanding query

[Sharron0907]

I'm trying to order an Apple Watch but it's telling me I have an outstanding query on my account can you please help me with this have rung 02 customer service and got no help at all

[MI5]

@Sharron0907 

You'll need to call customer service I'm afraid.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[Bambino]

@O2Waqas or @Thomaso1 can you please look into this and advise @Sharron0907?

[O2Waqas]

Yes certainly @Bambino Thank you for the tag

@Sharron0907 Apologies you're experiencing issues ordering the apple watch, I will send you a private message so we can look into this further

Thanks