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Upgrade not due yet ?

Silver_Lake
Level 1: Joiner
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Hi. I had a problem last week on the O2 website. I'm on a SIM only 12 month contract, and since the first day, it says that I'm eligible for an upgrade. Tried to do the upgrade to a full handset contract online, only to get a message that something went wrong. Have been repeatedly told by O2 by phone that I'm eligible, so no point phoning up again, unless they can override the problem. What I don't understand, is that I thought every customer on 12 month SIM only contracts have to wait a minimum of 3 months to upgrade, after 3 months bills have been paid, but if that was true, then why isn't there an upgrade date for 3 months time, counting down until my 3rd month upgrade date, which is 7th January 2025. Can anyone help me please ?

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MI5
Level 94: Supreme
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@Silver_Lake 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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