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Upgrade not due yet ?

Silver_Lake
Level 1: Joiner
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Hi. I had a problem last week on the O2 website. I'm on a SIM only 12 month contract, and since the first day, it says that I'm eligible for an upgrade. Tried to do the upgrade to a full handset contract online, only to get a message that something went wrong. Have been repeatedly told by O2 by phone that I'm eligible, so no point phoning up again, unless they can override the problem. What I don't understand, is that I thought every customer on 12 month SIM only contracts have to wait a minimum of 3 months to upgrade, after 3 months bills have been paid, but if that was true, then why isn't there an upgrade date for 3 months time, counting down until my 3rd month upgrade date, which is 7th January 2025. Can anyone help me please ?

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MI5
Level 94: Supreme
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@Silver_Lake 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Silver_Lake
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Hi. Firstly, I don't use Social Media, and Secondly, you don't seem to understand the problem I have. I told you they couldn't help me on the phone, and your solution is to call them again ? - Why would I do something that doesn't work ? - If you can't give me detailed advice, you can't help me.

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Silver_Lake
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Also, you skipped over the other issues in my original post. If you think the sales team can help me, then you're mistaken, because of the reason I already mentioned in my original post.

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MI5
Level 94: Supreme
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Not sure what you expect other customers to do for you @Silver_Lake 

I advised calling again as there are some agents that are more proficient than others, and you might get a better one.

I also gave you the details to contact the UK social media team, who are a much better proposition than the offshore call centres. You can make an account for O2 contact purposes only and communicate through there.

Other than that, try in store, but I don't see anything else that we can advise you to do from here.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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