Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Where can I enter my PAC code online?

Hi All,There's lots of helpful links to the O2 Keep my number page ( which says I can enter my PAC code online. But I can't for the life of me find where to enter it? I h...

JohnT1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Activate Travel Inclusive Zone Bolt On

Hi, I recently upgrade my 02 pay monthly sim to 30gb, am I right in thinking that as I have a 30gb sim I can use my phone in the USA for free when traveling, if so were do I activate Travel Inclusive Zone Bolt or do I have to call o2, i cant see it i...

neza by Level 1: Joiner
  • 4 replies
  • 0 kudos

Recieving texts from a different number

Last week I received a text from a mate it came up on an unrecognied number (which began with 0 not +44) which I have never seen or used before. If I text on his usual number his replies come back on this unrecognised number and I can also text him o...

David231 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Want to swap my order

I have placed an order for a Samsung s22 but want to change it to the s22 ultra how can I do this please

Resolved! Number

I have just upgraded on the my o2 app and I was wondering if I am still going to have the same phone number as the one I’m using?

Jaimee1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! How do I get my proof of purchase

I recently got the pixel 6 and need to claim the free pixel buds that come with it, but to do that I need proof of purchase, the 02 app is terrible, I can't call you and the online chat crashes when I try to use that. Please help

Resolved! Services Down

Good Afternoon, I am paying a monthly contract, and during the Storms of Arwen 25th - 29th November and Storm Malik and Corrie 29th - 31st January I had no Mobile Reception at all. Can I be compensated for this time, as I use my mobile for work and h...

MilleRSVR by Level 1: Joiner
  • 1 replies
  • 0 kudos

Problem paying using boku

Hi, I've no spend cap at all on my contract but Boku is only allowing £10 then saying I've reached my limit. Spoke to 02 service agent who confirmed no restrictions. Done network reset. Anyone any ideas? Thanks

rperry5 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! New sim same number

If I order an upgrade do I get a new sim card when I want to keep the same number?

Melissa33 by Level 1: Joiner
  • 1 replies
  • 0 kudos