Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Giving cancellation notice

I am trying to cancel my phone contract within the app and just keep going around in circles without success.

Refund

Hi I received the following message today about refund. Account No:**********We would like to send you a refund of £9.09. Please sign in to or register for My O2 here and provide your bank account details.

Resolved! Bought wrong data plan

Hi, I bought the wrong data add on. Can I please cancel? I need to buy the euro zone data add on.

Resolved! Porting old number unsuccessful

Hello newb here. Would appreciate your help. So I moved from THREE onto O2. Initially signed up to a new SIM only contract, used my PAC number from THREE and on the same day the porting was meant to happen, I contacted O2 to change my contract as fou...

Cost of watching bbc iplayer on iphone

??

I can’t find my product on my 02

I can’t find my product on the my 02 app/ page

cant log in to my o2 and need to pay phone bill

hello my phone has been cut off and i can’t pay my bill as i cant log in to my o2, as its sending me verification codes but i cant receive any texts therefore cant log in. help asap thanks

Resolved! Who To Complain To?

I don't want to get into details about the complaint. Suffice to say O2 have royally screwed up and they have admitted such. Without getting into specifics which I won't eleborate on o2 have messed up my pay monthly device payment plan. However I nee...

Sim

Hi, I have recently moved over to O2. My sim arrived today & I have activated it, however my old number hasn’t transferred across, can you help please?Many thanks, Jess

Resolved! Payment issue

Hi, I would like some help with my payment please..

O2

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