Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Pay monthly for Switch Oled

Is it still possible to pay for the Switch Oled monthly? I did add it to my basket but there was only the option to pay upfront. Thanks.

Resolved! Marriage certificate

Hi, I've received a text and email asking me to send O2 my marriage certificate to be able to change my surname on my account my neither the text or the email tells me HOW to send it to O2!! How do I send O2 copy of my marriage certificate?

Resolved! Bill query

This month I have payed for Netflix through my O2 account. I need this refunding and any future payments cancelling. I pay for Netflix through Netflix not O2

Samsung s23 fe

I have the Samsung se23 fe ive had it 2 days i having issues with it ive checked all the settings it wont connect to my data and keeps coming up with unknown number when someone calls. Can i take it back to 02 and change my sim to the original plan i...

Sim not working

Hi my wifes SIM has just lost signal and not working (its a dual sim phone and we have already checked the sim in the other working port

Terrible Signal/Calls Cutting Off - What To Do?

Hi, I recently moved house and at my old address I was with Virgin and was moved onto O2 following the merger. Just before I moved, I cancelled all my Virgin Media services and started a new contract with O2 for my phone at a much cheaper rate but in...

Contract

My contract is £5 per month but I have received email and text stating from Jan I will be charged £10 pm which I fail to understand why?

would like to increase my monthly data

private

Resolved! Account locked by a fraud team today

Hi my account locked my a fraud team i was upgrading my sim plan to device plan, because i was abroad they told me to come to the uk and try aging, but i wanted to try couple more times, they locked my account by a fraud team, any change to get the a...

Resolved! Data

Just joined through Virgin and contract says Data 4 GB monthly but when logged into O2 web site and the Data on my account says 2 GB monthly?Should the Data available match the contract with Virgin Media?

O2

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