Hi. I had a problem last week on the O2 website. I'm on a SIM only 12 month contract, and since the first day, it says that I'm eligible for an upgrade. Tried to do the upgrade to a full handset contract online, only to get a message that something went wrong. Have been repeatedly told by O2 by phone that I'm eligible, so no point phoning up again, unless they can override the problem. What I don't understand, is that I thought every customer on 12 month SIM only contracts have to wait a minimum of 3 months to upgrade, after 3 months bills have been paid, but if that was true, then why isn't there an upgrade date for 3 months time, counting down until my 3rd month upgrade date, which is 7th January 2025. Can anyone help me please ?
