on 18-10-2024 13:25
Hi.
I have a failed and stalled port-in to 02 request.
I have a new O2 account, monthly billed and a new SIM card.
I am moving in from Giffgaff, but the first attempt with a PAC code failed and was cancelled.
Now when I try and restart the Port-in from Giffgaff, with a new PAC code from them, I'm stuck and no forward movement.
I reported it to an agent at o2, but nothing for 5 days.
Old number still active with Giffgaff (and old sim), no progress.
What can I do to unstick this?
Solved! Go to Solution.
on 18-10-2024 13:28
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Guide: How to find help & contact O2
Guide: Migration & porting into O2
on 18-10-2024 13:28
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Guide: How to find help & contact O2
Guide: Migration & porting into O2
on 18-10-2024 13:29
or give them a call on 202 or 0344 809 0202
You need to persevere with customer service
on 13-11-2024 13:22
This has now been resolved.
6 weeks and 2 days to port in, needing Customer Services.