Upgrade not due yet ?

[Silver_Lake]

Hi. I had a problem last week on the O2 website. I'm on a SIM only 12 month contract, and since the first day, it says that I'm eligible for an upgrade. Tried to do the upgrade to a full handset contract online, only to get a message that something went wrong. Have been repeatedly told by O2 by phone that I'm eligible, so no point phoning up again, unless they can override the problem. What I don't understand, is that I thought every customer on 12 month SIM only contracts have to wait a minimum of 3 months to upgrade, after 3 months bills have been paid, but if that was true, then why isn't there an upgrade date for 3 months time, counting down until my 3rd month upgrade date, which is 7th January 2025. Can anyone help me please ?

[MI5]

@Silver_Lake 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

[Silver_Lake]

Hi. Firstly, I don't use Social Media, and Secondly, you don't seem to understand the problem I have. I told you they couldn't help me on the phone, and your solution is to call them again ? - Why would I do something that doesn't work ? - If you can't give me detailed advice, you can't help me.

[Silver_Lake]

Also, you skipped over the other issues in my original post. If you think the sales team can help me, then you're mistaken, because of the reason I already mentioned in my original post.

[MI5]

Not sure what you expect other customers to do for you @Silver_Lake 

I advised calling again as there are some agents that are more proficient than others, and you might get a better one.

I also gave you the details to contact the UK social media team, who are a much better proposition than the offshore call centres. You can make an account for O2 contact purposes only and communicate through there.

Other than that, try in store, but I don't see anything else that we can advise you to do from here.