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Posts: 89,940
Topics: 745
Registered: ‎14-01-2013

Re: Upgrade early

As said @Anonymous once you choose to upgrade, you effectively end your old contract and start a new one. Whether you like the phone on your new contract is irrelevant

A guide to Refresh here

https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093

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Anonymous
Posts: 0

Re: Upgrade early

Well it is relevant as that was what my question was about - what happens if I cancel within the 14 days cooling off period of the new upgrade contract.

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Posts: 104,396
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Registered: ‎04-04-2012

Re: Upgrade early


@Anonymous wrote:

Well it is relevant as that was what my question was about - what happens if I cancel within the 14 days cooling off period of the new upgrade contract.


There's nothing specific in the T&C's that cover your scenario exactly, so you should check with customer services on 202 or I'll tag @Marjo @Martin-O2 or @EmilieT to check for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 89,940
Topics: 745
Registered: ‎14-01-2013

Re: Upgrade early

[ Edited ]

@Anonymous wrote:

Well it is relevant as that was what my question was about - what happens if I cancel within the 14 days cooling off period of the new upgrade contract.


Then this is the info you need to check up on @Anonymous

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

Also you may want to try out a few phones instore so you have a better idea of what you want and need...

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Anonymous
Posts: 0

Re: Upgrade early

Thanks - I checked that before posting as it didn't make it very clear. It seems I would just get out of my current contract early and be free to do whatever, from what that says.

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Registered: ‎04-01-2009

Re: Upgrade early

I can't see O2 just allowing you to walk away if you return the phone and I'm sure they will have something in place for this. As it doesn't cover that on the website it is something you need to check with customer service. Personally I would expect that they would be asking you for the remainder of the previous contract as the offer is for upgrade only. Best to call them and find out rather than us guessing.

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Anonymous
Posts: 0

Re: Upgrade early

[ Edited ]

That's what I thought. Seems like a big loophole if so, and they must get customers doing it all the time. Seems odd that there's no mention of it anywhere on the website.

 

I've just spoken to O2 Live Chat and they said that my old contract would be put back in place... but somehow I don't think it would as that contradicts what it says on the website about the upgrade fee (if there is one, which there isn't in my case) being non-refundable. They wouldn't be able to reinstate the old contract in those cases?

 

I'm tempted to try it just to see what happens. Worst case I end up back where I am.

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Posts: 80,567
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: Upgrade early

Worst case is you end up with a phone you don't like and with a limited range of alternate devices.

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Posts: 104,396
Topics: 552
Solutions: 13,498
Registered: ‎04-04-2012

Re: Upgrade early

You need to call as we've said, not use live chat.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Upgrade early

[ Edited ]

Just spoke to someone in the upgrade team and they confirmed that if I upgrade today for free, and then cancelled the new contract within the 14 day cooling off period because I don't like the phone, I would effectively be ending my current contract 4 months early with no penalty.

 

I'm guessing they're relying on most people not playing the system that way. If O2s selection of phones was better (and better priced) this wouldn't have even entered my mind.