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upgrade - not able to upgrade on the o2 website

NMT
Level 1: Joiner
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on ‎28-04-2025 14:01

on ‎28-04-2025 14:01

I have been trying since Friday to upgrade to an iphone 16 using to offer currently advertised on the o2 website, but at the checkout it states there is a problem, i called the o2 phone line and after the member of staff looking into it, I was told there is a problem with the system. 

I have continued to try to pay/check out all weekend including today but the system states the same.

Is there an issue with the payment line, or I am starting to think this was not a real offer valid upto 28.4.25

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MI5
Level 94: Supreme
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on ‎28-04-2025 14:12

on ‎28-04-2025 14:12

@NMT 

No one here can know.

You'll need to keep trying or go in store to purchase.

Try incognito tab on browser, different browsers, app etc too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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