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Data usagev

Hi. While using facetime, i got a message to say i had used 80% of my data. 3 hours later (long catch up), still on facetime, i get a message to say i have used all my data. How can this ne when i was in the house using my wi-fi?
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Registered: ‎11-04-2012

Re: Data usagev

[ Edited ]

Has your phone been set to switch to the stronger signal, if WiFi is weaker, it would go to Mobile signal...?

 

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Re: Data usagev

To be safe, you should always turn off mobile data when using wifi, this will ensure your data isn't used if the wifi drops out.
Check your data settings and turn off "wifi assist" if you have it tuned on too as this will use data in preference to wifi if the signal is better.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Re: Data usagev

Thanks for that. Didnt know that existed!!!
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Re: Data usagev

Thanks MI5, will try to remember that
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Re: Data usagev

Hi @Daffy

You won't find the exact same that @pgn posted on your iPhone, but you should go to Settings >Mobile data and scroll down to almost the very bottom.

You will see "Wi-Fi Assist" and if the button is green, slide it to the left to turn off.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Re: Data usagev

@MI5
I found the wi-fi assist button and it was already turned off. Would it still switch to mobile data? Thanks
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Re: Data usagev

It would if your WiFi dropped out (hence the need to turn mobile data off completely) but having it off will stop it running at the same time as your WiFi.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Re: Data usagev

Thanks MI5, I will be making sure its all turned off in the future when using facetime. I have also told friends who didnt know about it either
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Registered: ‎04-04-2012

Re: Data usagev

How long have you got to go before your data allowance renews?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)