Solved: Upgrade early - Page 4

farmerphil · ‎09-05-2018

Hi I've been told I can upgrade early as they will pay my remaining contract off as part of an offer, I usually get my upgrades from mobiles uk but stay with O2

Can I get my new phone with a new O2 2 year contract extension from mobilesuk?

Thanks for any help

MI5 · ‎13-05-2018

I'd be inclined to believe that, so there's your answer.
I can't actually see any other outcome realistically.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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jonsie · ‎13-05-2018

That's surprising but good news. It's nice to see there are get out clauses which save you a shed load of money. I wonder how many customers will now use this to their advantage having read this. Do keep us updated whatever you do.

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MI5 · ‎13-05-2018

It only works if you are offered an early upgrade though, which isn't something everyone will have available to them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎13-05-2018

Yes of course but many customers are able to upgrade early.

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adamtemp64 · ‎14-05-2018

I think these t&c cover it https://www.o2.co.uk/termsandconditions/rewards/buy-out-upgrade-offer-for-refresh-customers-terms-an...

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎30-05-2018

So I believe this worked.

I ordered the upgrade with a P20 to see, but it was indeed way too large for me so I decided to keep my iPhone SE until I see whether Apple release a new small phone. Sent the phone back, rang up to confirm they'd received it, and requested my PAC code.

My number has now moved over to a BT Family sim giving me 3GB of data, unlimited minutes and texts for £8 a month. The guy I spoke to to get my PAC said there was no chance O2 could get anywhere near that. Awaiting my final bill from O2 but all it says for recent charges is 8p for a text.

I would've stayed with O2 if they were barely competitive (was looking at a nearly new iPhone 7), but they just aren't at all compared to buying outright, or even other providers.

MI5 · ‎30-05-2018

Good result

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎30-05-2018

Winner

More info

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Cleoriff · ‎30-05-2018

Excellent news @Anonymous

Veritas Numquam Perit

Anonymous · ‎02-06-2018

I'm actually due a £9 odd refund. Winning.

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Upgrade early

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