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Posts: 117,599
Topics: 576
Solutions: 16,515
Registered: ‎04-04-2012

Re: Upgrade early

I'd be inclined to believe that, so there's your answer.
I can't actually see any other outcome realistically.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: Upgrade early

That's surprising but good news. It's nice to see there are get out clauses which save you a shed load of money. I wonder how many customers will now use this to their advantage having read this. Do keep us updated whatever you do. 

Posts: 117,599
Topics: 576
Solutions: 16,515
Registered: ‎04-04-2012

Re: Upgrade early

It only works if you are offered an early upgrade though, which isn't something everyone will have available to them.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: Upgrade early

Posts: 16,454
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Registered: ‎13-08-2008

Re: Upgrade early

I think these t&c cover it https://www.o2.co.uk/termsandconditions/rewards/buy-out-upgrade-offer-for-refresh-customers-terms-an...

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Anonymous
Posts: 0

Re: Upgrade early

[ Edited ]

So I believe this worked.

I ordered the upgrade with a P20 to see, but it was indeed way too large for me so I decided to keep my iPhone SE until I see whether Apple release a new small phone. Sent the phone back, rang up to confirm they'd received it, and requested my PAC code.

My number has now moved over to a BT Family sim giving me 3GB of data, unlimited minutes and texts for £8 a month. The guy I spoke to to get my PAC said there was no chance O2 could get anywhere near that. Awaiting my final bill from O2 but all it says for recent charges is 8p for a text.

I would've stayed with O2 if they were barely competitive (was looking at a nearly new iPhone 7), but they just aren't at all compared to buying outright, or even other providers.

Posts: 117,599
Topics: 576
Solutions: 16,515
Registered: ‎04-04-2012

Re: Upgrade early

Good result Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: Upgrade early

Posts: 101,778
Topics: 770
Registered: ‎14-01-2013

Re: Upgrade early

Excellent news @Anonymous

*The Game Is On*

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Anonymous
Posts: 0

Re: Upgrade early

I'm actually due a £9 odd refund. Winning.