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Anonymous
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Re: Upgrade early

Hi @farmerphil read my guide to O2 Refresh it should help explain things 

 

https://community.o2.co.uk/t5/Discussions-and-Feedback/A-Guide-To-O2-Refresh/td-p/877701

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Anonymous
Posts: 0

Re: Upgrade early

[ Edited ]

Hi - I have a related question as I've just noticed that my upgrade fee has gone to zero too despite my contract only ending in September.

 

What happens if I don't like the phone I order and want to cancel within 14 days? Is the old contract reinstated until September?

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Posts: 89,940
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Registered: ‎14-01-2013

Re: Upgrade early


@Anonymous wrote:

Hi - I have a related question as I've just noticed that my upgrade fee has gone to zero too despite my contract only ending in September.

 

What happens if I don't like the phone I order and want to cancel within 14 days? Is the old contract reinstated until September?


No, it wont @Anonymous, As by upgrading you have effectively cancelled your old contract. If you dont like the phone you can return it and choose another one within the 14 day cooling off period.

*The Game Is On*

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Anonymous
Posts: 0

Re: Upgrade early

Thanks for the quick reply - what if there isn't any phones I like? e.g. O2 doesn't offer the Mate 10. My contract effectively just ended early?
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Posts: 104,392
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Registered: ‎04-04-2012

Re: Upgrade early


@Cleoriff wrote:

@Anonymous wrote:

Hi - I have a related question as I've just noticed that my upgrade fee has gone to zero too despite my contract only ending in September.

 

What happens if I don't like the phone I order and want to cancel within 14 days? Is the old contract reinstated until September?


No, it wont @Anonymous, As by upgrading you have effectively cancelled your old contract. If you dont like the phone you can return it and choose another one within the 14 day cooling off period.


...... which will start a new 2 year contract. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 104,392
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Solutions: 13,498
Registered: ‎04-04-2012

Re: Upgrade early


@Anonymous wrote:
Thanks for the quick reply - what if there isn't any phones I like? e.g. O2 doesn't offer the Mate 10. My contract effectively just ended early?

No, you can’t just end it early. 

The offer is there to upgrade only so if there are no phones you want, just leave everything as it is. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Upgrade early

[ Edited ]

That's what I'm asking. O2 are offering to upgrade me for free to a new 2 year contract, which comes with a 14 day cooling off period. If I don't like the new upgrade and elect to cancel the contract within those 14 days - what happens?

 

I'm considering the Huawei P20 but I'm not sure about it.

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Posts: 104,392
Topics: 552
Solutions: 13,498
Registered: ‎04-04-2012

Re: Upgrade early

You would need to pay upto September when your contract naturally ends.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Upgrade early

But they'll have already ended that contract by sending me the upgrade?

That's why I asked whether they would reinstate the old contract until September.
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Posts: 104,392
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Solutions: 13,498
Registered: ‎04-04-2012

Re: Upgrade early

No they won’t.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)